"Over all the experience was fine however i think there is chance of improvement that can take the hotel to totally new level. Negative feedback: Rooms needs to be renewed for real and make it matching more with modern rooms, room have clear smell of old rotten clothes, but room service was still doing amazing job on cleaning the room and make it smell better , but once the air fragrance is done room smell back again, I don’t recommend first floor in the center for families with kids as literally so noisy and can keep hearing people keep going and coming and can wake up your baby, but i can only blame myself as i choose to be in center. The pools is nice but the Island resturant requests operations is weird Its called pool restaurant at the same time they ask you not to come wet and dont come from pool side directly to the restaurant!!! So why your making a ladder directly from pool to restaurant then ask guests not to use and go all around to to to the restaurant. I had an emergency and wanted the clinic as my son finger was hurt and went there and it was closed and not working with no time or schudele added in the door Lucky for me the resturant manager behind the clinic helped me out and got me some stuff to solve issue Thanks Mr Ahmed along with the pool boy. Positive feedback: Best service ever everywhere specially at the main restaurant i even went to best hotels in Egypt before didn’t get an amazing services like this, every one of the stuff literally helping from the heart and makes you feel welcomed Keep up the amazing work and work the negative feedback definitely would come back and next will be 10 out of 10 enshallah"

"The hotel is alright."

"Overall, the hotel is good, and the stay was enjoyable. However, the main downside is the location, as it is around 50 km away from Hurghada. Another issue is with local taxis. Unfortunately, some taxi drivers overcharge tourists and ask for payment in Euros, which is not fair. For example, if you are paying around 90 Euros per night for the hotel, it does not make sense to pay 40 Euros for a taxi ride. By Egyptian law, payments should officially be made in Egyptian Pounds, not foreign currency. Some taxi drivers may ask for around 2400 EGP for a trip, which is far above the normal local price. Situations like this can negatively affect the hotel’s reputation and may cause the hotel to lose customers in the long term, even though the issue is not directly the hotel’s fault. A much better solution is to use Uber or similar ride apps, where the same trip can cost around 500 EGP with transparent pricing."

"Hoteal team is awsomee!! The beach was amazing, the view the sunrise and the sunset i love it, the staff also its so pretty. The food is so delicius and we come back soon again the animation team is amaizing and funny i will come back the next year again."

"The service was absolutely terrible. We booked a sea view room, but the front desk gave us a regular room instead, seemingly reserving the sea view rooms for Caucasian guests. Our attempts to switch rooms with the front desk were fruitless. When we asked for a refund for the price difference, they refused to give us our money back. It was just a completely unscrupulous display of behavior. Ultimately, we complained to Ctrip. Their customer service intervened and arranged for us to switch rooms the next day, but the hotel still refused to refund the price difference for the first night. In the end, Ctrip covered the price difference for us on behalf of the hotel. A big thank you to Ctrip for that."

"The dining is exquisite, with unlimited drinks, and the food itself is delicious. The only drawback is the lack of signage in the hotel rooms, making them a bit difficult to find. However, it gets better after staying a few more days and getting used to it."

"There weren't many Chinese tourists when I went in April, mostly foreigners. Luckily, the weather was nice both days. The room with a direct ocean view was just okay, but the garden and side ocean view rooms looked nice. Maybe it's just my Chinese palate, but I found the breakfast very average – mostly eggs and bread. Dinner was alright, but my travel companions didn't like it. Kokomo and a burger joint in the nearby shopping street were pretty good. It's a bit of a 20-minute walk to the jetty; you can take a free shuttle bus or a paid shuttle (US$3 per ride). The hotel service was quite good. They generally greeted us and asked our questions proactively. They called our room the day before check-out to ask what time we were leaving and arranged for a concierge to collect our luggage. Since we checked out at 6:30, they even prepared a breakfast box and coffee for us (the box was very generous, containing two bread rolls, yogurt, juice, mineral water, and fruit). Overall, it was a very good experience."

"Excellent service"

"We have stayed at the Grand Makardi 6 times over the last few years, but this is the first time since the outside renovation work has been completed. We always have a fabulous time but this year topped it. The work that has been put into the pool and restaurants is fantastic,the new restaurants are great. It is also lovely to see the same old faces from the gardener's to pool lads to management. The lads on the bar at the top bar where the entertainment is held are great and again the same faces that we have seen over years ( good morning & masoud comsa) See you next year xx"