AirbusMAN
July 6, 2025
"Thanks" Dusit Thani for refreshing my understanding of the lower limit of five-star hotels.
1. I booked a panoramic mountain and lake king-size bed room package two weeks in advance. When I checked in, the front desk secretly changed it to a mountain view terrace room without saying hello or saying sorry. The substitution was discovered, and the room was explained as being larger than the original room. As a result, it was clearly marked on the Ctrip page: the panoramic mountain and lake room is 47 square meters, and the mountain view terrace is 44 square meters. The configuration is also completely different. The so-called terrace is just a longer balcony than the balcony. Change room? Forget it. The hotel said that the room was full, which means that the room I booked was given to someone else. Humph, I confessed.
2. The room facilities are not the same as those on the Ctrip page. The so-called smart toilet only has the function of electric flushing, which is different from the one used by Giti. They claim to be semi-smart. So the details page setting is written as smart.
3. The water quality of the swimming pool is extremely poor. There are dense floating objects in the field of vision. There is no residual chlorine smell in the water. I went down to swim and came up. I am really afraid of infection. The management of the swimming pool is chaotic. You have to go to the second-floor locker room to search for bath towels. The front desk and lifeguards are clueless and don't even provide basic drinking water. The swimming front desk is shared with the social outsourced spa front desk, and the front desk doesn't even know the phone number to call the shuttle bus.
4..The internal management of the restaurant and the hotel is chaotic. The restaurant reception and the hotel front desk have different opinions on the scope of the package. The package I bought provides a dinner for 4 people, which is equivalent to 328 yuan. The restaurant front desk only provides a two-person meal worth 228 yuan on the grounds that the hotel front desk lacks tickets. After a long dispute, the two sides served us a meal for four. The rice is half-cooked, and the tableware has to be taken by yourself because the restaurant staff is transferred to help. The tables in the entire restaurant are not cleaned up after the meal, and the leftovers are piled up on the cone of the entire restaurant.
Others, such as breakfast, have few varieties and poor quality, and the sausage packs have a peculiar smell. The milk is only heated, and the variety of Western pastries is not as many as the economy hotel.
I have stepped on the pit, you can choose whether to come or not.
Original TextTranslation provided by Google