Hotel Hayashiya Ishinomaki

This is an old but clean inn. The old lady serving is also very kind.

It is close to the station and easy to use.

I was charged for the room upon check-in. That in itself is not a problem, but I thought I had paid by card when I made the reservation. I thought maybe I had misunderstood, so I paid and went to the room. After a while, I checked the reservation site to see if the plan included breakfast, and it said that the payment had already been made at the time of reservation. I called the front desk to confirm, and they said they would check. After a while, they called me back and said without apology, "We have taken the payment, so we will refund it." That alone was unbelievable, but I left something in the room, and when I called the next day and said, "I'm sorry, but could you please send it to my house? I'll pay the shipping," they said "Yes" as if they were annoyed and hung up the phone. When I got home two days later, my forgotten item had arrived with the shipping prepaid. I was grateful for that, but then I got a call after 9pm that night, and they lectured me, saying, "Did it arrive? Normally you charge the shipping fee, but we paid for it and sent it to you, and you didn't even contact me?" As other reviews have said, the landlady's condescending attitude is really unpleasant. I never want to have anything to do with her again.

My friend and I stayed in two rooms. We were asked to pay at the time of check-in. I thought I had paid by card when I made the reservation, but I thought maybe I had misunderstood, so I paid. After that, I checked the reservation site to see if the plan included breakfast, and the room fee was already paid in advance. I pointed this out and got a refund, but if I hadn't checked, I would have paid twice. Furthermore, I left something in the room, so I asked them to send it to me, and they sent it to me with prepaid shipping, but on the night of the day the luggage arrived, they called me after 9 p.m. and said, "Did it arrive? Normally you have to pay the shipping, but I sent it at our expense, so I think they would normally contact you." It was disappointing customer service. Please be careful everyone.

I searched online and the reviews were not bad, so I decided to stay there. I arrived in the morning and left my luggage behind the front counter, but there was no exchange slip given to me. I thought I would be moved later, so I left the hotel. When I returned to the hotel in the evening, my luggage was still there, and there were other guests wandering around as usual, so I could take it anytime. When I checked in, I was charged the normal amount, even though I had made a reservation through travel support. There was no confirmation of vaccination or signature on the application form. The building and room were very clean, and the hallway inside the room was wide and nice, but when I was about to go to bed, I noticed a loud buzzing sound when I turned off the TV, and when I looked for the cause, it was the sound of the air conditioner's outdoor unit. Since the outdoor unit is attached to the exterior wall, the sound may be bothersome if it is left on at night. Finally, after waking up, I tried to use the provided toothbrush set to brush my teeth, and squeezed the tube, but the contents did not come out easily. When I squeezed it as hard as I could, something like wood glue that was starting to harden came out, and it was in a state where it would not stick to my hands. I was too scared to use it.

When I tried to check in, I gave my name and the name of the company I was working for, but they didn't understand, so I contacted the company. Since I was a subcontractor, the company didn't know the name of the person who made the reservation, and we had a heated argument while on the phone. Although they admitted that it was my fault for not checking the name of the reservation, their response after that was terrible. "We don't have a reservation with that name." "We're fully booked today, so we can't accommodate you." They were using phrases that made me feel like a criminal, and I couldn't imagine they could understand Japanese at all. After that, I found out that it was a reservation for 8 people, and when I told them, they said, "Oh, if it's 8 people, is that Mr./Ms. XX?" They responded in a completely different way. Finally, I checked in, and as soon as I entered the room, the room light rang, and they made a point of calling me with an excuse like, "If it was that group, you should have said that from the beginning." I've stayed in many hotels on business trips, but this was one of the three worst customer service I've ever experienced. There were many posts on other sites about similar experiences, so if you're thinking of staying at a hotel in the future, you should prepare yourself for an unpleasant experience.