Guest User
August 29, 2022
I visited you the other day. When I made a reservation through a hotel search site, even though I had specified specific conditions, the room I reserved did not meet those conditions. When I first contacted the search site (I had to wait for over 4 hours), I was told that there was no problem with the system and that it was a setting on the hotel's side. After that, when I contacted the hotel, I was told that they didn't know because it was set up by the head office. However, the hotel manager told me that he would prepare a room for me, even though it did not meet my requirements, which was very helpful. In the end, the problem was that due to the system of the hotel search site, even if you enter specific conditions, it does not necessarily mean that only that room will be returned, but the search will only return "hotels with matching rooms." It seems that there are no deficiencies, but I feel that there is no point in having particular conditions. (It's meaningless if there are smoking rooms even though they are strict about non-smoking.) The hotel made decisions that prioritized the guests, rather than considering which one had the flaws, which gave me a very good impression. The response was also very quick and polite. I wonder why the search site blamed the hotel. This is a hotel where you can be satisfied with the food, service, and cleanliness of the rooms. (The reason why the parking lot is so small is because of the location.) The room faces the river and is in a good location where you can't see the surrounding facilities (although there are few). I think it's a relaxing hotel. The large public bath is equipped with a cave bath, an open-air bath, a sauna, etc., and the room also had a small open-air bath. I felt that the illumination of the river was a little bright (or should I say gaudy), but I can't give it a negative rating. It's also a good idea that even young people can afford it with a little effort. On the day of our stay, the elevator was out of order. Without an elevator, it would be quite difficult for people with disabilities, so I was a little concerned about that. thank you very much.
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