Anonymous User
March 19, 2023
I have never felt that I am a particularly picky or evil person. I have also stayed in domestic high-end, high-end and low-end hotels and B&Bs, but this hotel is indeed not in line with its own positioning. One thing to say, the location of the hotel is not bad. It is on the hillside of a small town not far from the ancient city. You can overlook the ancient city. If you are lucky, you can see the sunrise and morning fog from the balcony of the room in the morning. The design of the hotel and the room The layout looks good at first glance and has a sense of design, but it is not so convenient to use in practice. First of all, there is no power socket in the bathroom, and the hair dryer has to be powered by the bedside. Secondly, the tiles in the shower room are not anti-slip and there is no anti-slip mat. I almost fell down. , again, the bathroom and shower room in the room we stayed in only had partitions and no sliding doors and other facilities, and were directly connected to the room. It would be extremely embarrassing if close friends and best friends were waiting to check in. .
Let’s talk about service, then there’s something to complain about. . The service can be said to be poor. The hotel is currently in the trial operation stage. The proprietress should be regarded as the store manager. The girl at the front desk and the cleaning person who makes breakfast should be part-time. At least they have no experience at all. From check-in to departure, they are all cold and cold. Didn't feel the enthusiasm and service. My friend and I stayed for two consecutive days. On the first day at around 12 o'clock, the front desk sent me a message urging me to check out. After telling me that I was staying consecutively and asking for cleaning, there was no further information. After I sent a message to the landlady in the evening, she came to the room to check out. The garbage was collected, but other items, including mineral water, were not replenished. Checked out at around 9 o'clock the next day, and received a message from the girl at the front desk on the expressway at around 10 o'clock, informing us that the toilet in the room was clogged, and the hotel needed to hire a master from Dali to clear it, which would affect subsequent guests' check-in and require compensation. loss. My friend and I thought carefully about it. We were just using the toilet normally, and the only things we threw into the toilet were the toilet paper provided by the hotel next to the toilet. There were no other foreign objects (there was no reminder anywhere in the room not to throw toilet paper into the toilet. Throw it into the toilet normally. (Toilet paper is biodegradable and can be washed away). He immediately refused the request for compensation and was later blocked by the front desk. I would also like to solemnly tell the hotel here that if the hotel can prove that the cause of the blockage is our improper use and not the design and facilities of the hotel itself, please contact me for the amount of compensation. I promise to compensate you without saying a word.
All in all, this was a bad stay experience, which directly affected my evaluation of Dali and Shaxi.
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