Kyriad Hotel (Jiangmen East Railway Station) Reviews
Kyriad Hotel (Jiangmen East Railway Station)
Room 103, Building 6, No. 38, Jinyu Road, Jiangmen, ChinaView Hotel Details
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Kyriad Hotel (Jiangmen East Railway Station) Guest Reviews
4.7/5
Outstanding
851 review
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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(851)
Positive reviews(834)
Reviews with photos/video(187)
Classy environment(90)
Awesome amenities(72)
Large rooms(63)
Convenient parking(62)
Friendly front desk staff(52)
Delicious breakfast(51)
Perfect for business trips(13)
Stayed multiple times(7)
Negative reviews(17)
Anonymous User
Premier Queen Room
Stayed in Aug 2023
Friends
2 review
5.0/5
Outstanding
Posted on Aug 14, 2023
Second stay, the hotel is very new, the room is as good as ever. 50cm is really big enough and comfortable. There is a smart toilet 🚽 and a small smart toilet. Although it is not in the center of the downtown area, it is quite convenient to live here by car. There is a coffee shop downstairs where you can check in
Original TextTranslated by Google
Response from Property: Thank you for your praise. Your recognition is our greatest honor, and it also gives us great motivation to continue to improve and innovate in our future services. Xiaokai and all the staff look forward to your visit again. We will serve you wholeheartedly Serve!
yin-yin……
Privilege King Room
Stayed in Jul 2023
Couples
36 review
1.0/5
Posted on Jul 19, 2023
I can't believe it's a newly opened hotel, the hygiene really doubts if it has been done! I'm going to throw up at the washstand, it's too dirty, and the shower head shows signs of leaking, I was immediately disgusted, as for why I can go to see xhs, I don't know what the last person did, and the sound insulation is so bad , so scary! If I didn't live with my boyfriend, I would really be scared to death! In the middle of the night, there was a strange sound coming from the toilet, one after another. Later, the security guard came to check and said it was a water pipe, and said to send them to their group to see how to solve it, but it never solved it! ! ! Not to mention changing rooms, there is no result of any treatment! The attitude is very general, as if it's nothing to do with yourself, as for why it is so noisy, there is a sudden sound of water pipes and no one responds! Then after the security left, the water pipe would still ring, but I was really tired, so I thought about going to sleep, and then at one o'clock, there was the sound of fingernails scratching the wall from the ceiling! ! Especially scary! If I live by myself! I'm really going to be scared to death! Then I stopped scratching for a while and really fell asleep. In the morning, I was woken up by the sound of the door opening and talking, and then the water pipe kept calling. I couldn't take it anymore and quickly checked out. In vain! Is this really a hotel chain? No management at all, most of the night! All kinds of strange voices, people come up and don't deal with it or give an explanation. It's really scary. If you are a superstitious person, don't come here. Who knows what happened! ! ! In the middle of the night, the water pipe suddenly whined and the nails scratched the wall! Tell me how to explain this with scientific principles. Even if it's scientific, then your hotel's sound insulation is poor! ! Otherwise why would you hear it! Why did the security come up and hear these voices and not do anything about it! ! Fortunately, I don't live by myself! Damn it!
Original TextTranslated by Google
Response from Property: Hello, dear guests! We feel that you took time out of your busy schedule to comment on the hotel, and we sincerely apologize for the unpleasant experience you had during your stay. The hotel attaches great importance to the opinions of every guest, and we will follow up the problems you report one by one: 1. We are very concerned about the hygiene problems you feedback. We found that the washbasin was caused by the waterproof rubber ring fog (oxidation), and we will Make corrections now. 2. And the sound of the water pipes. The air flow makes a sound when the pipes are loose and the water is launched. The pipes will be replaced and reinforced. 3. It is extremely difficult for us to reproduce the problem of the abnormal sound of the ceiling. The preliminary inspection of the engineering personnel concluded that it is a problem with the air-conditioning motor, and we will replace the air-conditioning motor. 4. At the same time, as a chain store under the Jin Jiang Group, we are duty-bound to deal with the problems that arise. We have made corresponding punishments and emphasized strengthening the service awareness of all employees and strengthening training for handling special events. We have failed to meet your needs in terms of service. We are deeply sorry again for your expectation, Xiaokai looks forward to your coming again, and we will definitely bring you a different Xiaokai next time we meet!
Asensensensensen
Preferred Twin Room
Stayed in Jun 2023
Friends
1 review
4.7/5
Amazing
Posted on Jun 15, 2023
The room is large and transparent, and the scenery outside is not bad. The service of the waiters is also very thoughtful, but there are a few problems. The first one is that the parking facilities in the parking lot are outdoors. When it rains heavily at night, only First put down the luggage at the entrance of the hotel lobby, then drive to the parking lot, put on slippers in the car and enter the back door of the hotel in the heavy rain. The second is that the voice control in the room is very comprehensive, but the physical switch cannot accurately control every The switch (maybe it’s an operation I don’t understand) and the copyright of Xiaodu are too few. There is only one of the 20 songs I want to listen to, and it’s a cover song. The third one is when washing clothes. There are two, and there is only one dryer, so it takes me a long time to get my turn. The rest is very comfortable. There are many types of breakfast, and I sleep comfortably at night. I will bring my family to stay next time I have a chance
Original TextTranslated by Google
Response from Property: Thank you for your praise. Your recognition is our greatest honor, and it also gives us great motivation to continue to improve and innovate in our future services. Xiaokai and all the staff look forward to your visit again. We will serve you wholeheartedly Serve!