mili_602
February 14, 2024
This is the Junlan Hotel with the worst service attitude I have ever seen. The front desk and waiters of the hotel seem to be forced to operate, and they have no sense of service at all.
First of all, let’s talk about checking in. I went with my friends and checked in first, and asked for a higher floor. The answer was: the room is full today, only the third floor. Then it was my friend’s turn to check in, and I was given the fifth floor. I asked again, isn’t there a fifth floor for the same room type? Why did you tell us that there is no more? Can we have the same floor? The other party didn’t answer us, and took the room card there to operate. I couldn’t understand it. Then two waiters stood by and looked at us with inexplicable eyes. It was the first time I encountered such a check-in experience. Obviously I was enjoying the travel experience, but it seemed that tourists owed them. In the end, I was given a room on the sixth floor. Since there was a room, why didn’t it satisfy the tourists from the beginning? The experience was too bad. In addition, because it was a family of three, I called to ask for another pair of slippers and a toothbrush set. The waiter who answered the phone spoke with an impatient attitude. It was really drunk. How did this hotel cultivate service awareness? Having said the unhappy things, let's talk about the facilities. I was quite satisfied the moment I opened the door. For a hotel in 2017, I have to say that the facilities and environment are very well maintained.
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