Terrible experience from the hotel and hotel staff. We were there from May 15 to May 17, 2023, we were accommodated on a floor where there is no hot water, since it was turned off at that time in this area of the city, when asked where the hot water was, the answer was that it was turned off in the city, we can’t cope, we came and checked if that was the case, They offered to move to the 5th floor, supposedly everything was fine with the water there, in fact the water was hot, but if you hold the shower hose at a certain angle it is really hot, but the drops are hot. Upon check-in, the reception staff do not talk about the existing problem, but just throw up their hands - this is extremely unprofessional for the 4* hotel category. An extremely unprofessional employee, Nadezhda Efanova, works at the reception; the person has no information about the hotel and the services provided by the hotel. She behaves arrogantly and arrogantly, when asked to provide a book of reviews and suggestions, she said I won’t provide anything, go and take it yourself, we went and took it ourselves, the book is undated and without a seal, the impression was that this is not one book of reviews and suggestions in this hotel! We do not recommend staying at the Hilton Hotel!!!
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