Lila Suites Quill Residences Klcc

Convenient location near monorail and shopping, well-maintained family-friendly facilities, clean rooms, and cozy beds. Fast wifi and basic amenities. Suitable for families with older children.

The overall condition of the assigned unit is barely acceptable despite the room type looks totally different from the illustrated photos. there were two double beds sitting side-by-side in the only bedroom unlike the photo shown where only one double bed sitting in one bedroom each. The most disappointing factor was actually extended from the service side. First of all, no clear check-in and check-out procedures were given until we reached right outside the building. I tried to ask about early check-in availability, but besides than emphasising about the extra charge per hour of early check in and late check out, the person in charge never answer to question and even ask me whether I have made my booking even though I have already forwarded my booking confirmation to them the day before and even gotten their response to confirm. Yet, the most disappointing part happened when we found the aircon in the room was actually leaking while the two of us who sleep right below the aircon unit were awaken by having water dripping when we were in the middle of sleeping. After telling the person in charge about the issue, we got not just late response but also perfunctory “checking” telling us that the aircon should have no problem already without having technician to thoroughly check, without any tool (receptionist comes and check with no tool in hand), and ignore my request to change room. The toilet was in indescribable stinky smell all the time too.

RM200 deposit is required via online banking. Promptly returned in cash form upon check out. Please contact the number provided to get check in information. If you drive using Waze, it will guide you to the main road, so use the Google location provided by the PIC in WhatsApp (parking entrance is at the back). Call upon arrival to get the room number, key and car park location from PIC at the lobby. When check out, also call to return key to PIC at lobby. Gym is well equipped. There is a connecting bridge to Quill City Mall next door at L2. Service wise, PIC prefers you to call. We didn't have iron in the room and called to request for one. Took us a few msg and calls before they managed to get the iron ready. Advisable to state inside special request and remind the PIC before your check in. Bathroom has some smell from the ventilation, might be the same for all the units. Layout is spacious and nice. Bed is a bit too soft. Sound proofing is quite good considering that it is by the main road. Wifi connection is good. We did our online meetings without interruption. Shampoo and body shampoo provided. One of the bath towels has some smell. Kitchen and fridge working well. Overall is worth the value and very convenient. Will be good if can fix the smell in the bathroom (still bearable). Next to Medan Tuanku Monorail. For the key card for lift and car park entrance, the response time might be a bit slow so jz hold to scan for a bit longer.