EQ, Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaView Hotel Details
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EQ Kuala Lumpur Guest Reviews
4.6/5
Great
572 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(572)
Positive reviews(549)
Reviews with photos/video(207)
Delicious breakfast(56)
Great swimming pool(48)
Has an infinity pool(26)
Perfect for business trips(20)
Well decorated(17)
Located in the city centre(14)
Well designed(13)
Loved the night views(11)
Negative reviews(23)
Joanne Quay
Deluxe Queen Double Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 27, 2025
Came for a one night staycation. Cozy bed. Fortunately it was good weather that we were able to walk around the city centre, specifically to KLCC and Pavilion.
There was a lot of varieties during breakfast.
Response from Property: Dear Joanne Quay,Thank you for sharing your experience from your recent staycation at EQ Kuala Lumpur. We’re delighted to hear that you found the bed cozy and enjoyed the beautiful weather, which allowed you to explore the city center, including KLCC and Pavilion.We’re also pleased to know that you appreciated the variety offered during breakfast. Your satisfaction is important to us, and we strive to provide a wonderful experience for all our guests.Thank you once again for your kind words, and we look forward to welcoming you back for another pleasant stay in the future!Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe King Room Twin Tower View
Stayed in Dec 2024
Couples
24 review
5.0/5
Outstanding
Posted on Jan 28, 2025
I recently had the pleasure of staying at the EQ Hotel in Kuala Lumpur, and it exceeded all my expectations in every way. From the moment I arrived, the warm and friendly service made me feel right at home. Special mention must go to the bellboys, who were exceptionally courteous and attentive. They greeted me with genuine smiles, assisted with my luggage efficiently, and provided helpful tips about the city.
The rooms were absolutely stunning—spacious, stylishly designed, and equipped with all the modern amenities you could need. The bed was unbelievably comfortable, offering one of the best nights’ sleep I’ve had in ages. Coupled with the stunning view of Kuala Lumpur’s skyline, it was truly a luxurious experience.
The gym at EQ is world-class and a haven for fitness enthusiasts. It’s fully equipped with the latest Technogym equipment, catering to all types of workouts, whether cardio, strength, or functional training. The space is spotless, well-maintained, and an absolute pleasure to use.
The breakfast buffet is a feast for the senses, with a wide range of delicious choices to suit all palates. From freshly baked pastries to flavorful local delicacies and international favorites, every dish was impeccably prepared. The quality and variety were simply outstanding.
Overall, EQ Hotel stands out for its combination of luxurious facilities, delicious food, and exceptional service. The friendly and professional staff, especially the bellboys, add a personal touch that makes the experience even more memorable. Whether you’re traveling for business or leisure, EQ Hotel is the perfect choice in Kuala Lumpur. I can’t wait to return!
6/7
Response from Property: Dear guest,Thank you for your detailed and exceptional review of your recent stay at EQ Kuala Lumpur! We are absolutely thrilled to hear that we exceeded your expectations in every way.Your kind words about our warm and friendly service, particularly from our bellboys, are greatly appreciated. We are proud of our team members who go above and beyond to ensure our guests feel welcome and supported.We’re delighted that you found your room to be stunning, spacious, and comfortable, along with the breathtaking skyline view. It’s fantastic to hear that you enjoyed our world-class gym and the variety of options available for your workouts. We also appreciate your compliments about our breakfast buffet and the delicious selections we offer. Thank you once again for your kind words about our luxurious facilities, delicious food, and exceptional service. We can’t wait to welcome you back for another unforgettable experience at EQ Kuala Lumpur.Warm regards,Gerard WalkerGeneral Manager
Mel_Lim
Premier King Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Really loved everything about our stay. From the room, to the amenities and right down to the service. You can really feel the warmth from every single one of the staff and they’re really not calculative about anything. Location-wise was good as well which is an 8 minute walk away from pavilion where you can get just about anything. Would definitely recommend it and will be staying here again in the future!
Response from Property: Dear Mel_Lim,Thank you so much for your glowing review! We are delighted to hear that you truly loved everything about your stay at EQ Kuala Lumpur, from the room and amenities to the exceptional service.It's wonderful to know that you felt the warmth and genuine hospitality from our staff. We pride ourselves on creating a welcoming environment for all our guests, and your kind words serve as a great motivation for our team.Thank you for your recommendation, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Gerard WalkerGeneral Manager
Bernice
Deluxe Queen Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Good location, within walking distance to Mall. highly recommended..
Just that breakfast spread is so-so for the given price.
Response from Property: Dear Bernice,Thank you for your feedback regarding your recent stay at EQ. We are pleased to hear that you found our location convenient and within walking distance to the shopping mall, and we appreciate your high recommendation. We also appreciate your constructive comments about our breakfast spread. Your insights are valuable to us as we continuously strive to improve our offerings and provide the best value for our guests.Thank you once again for sharing your thoughts, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager
Ruffs
Deluxe King Room Twin Tower View
Stayed in Oct 2024
Solo travellers
16 review
4.2/5
Very Good
Posted on Dec 1, 2024
Easy to get around, friendly hotel staff within walking distance to life center mall which houses the famous Pitt club and also a short walk from the famous alor food street
Response from Property: Dear Ruffs, Thank you once again for your fantastic feedback regarding your recent stay at EQ Kuala Lumpur. We are delighted to hear that you found our hotel beautiful and enjoyed its modern design. It's great to know that our convenient location, within walking distance to Alor Street and the Life Center, added to your experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Gerard Walker General Manager
KE LI
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
8 review
4.5/5
Great
Posted on Sep 24, 2024
Nice breakfast ,good location and nice service
Unfortunately only provide complimentary 1 car of parking
Response from Property: Dear Ke Li,Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the nice breakfast, great location, and excellent service during your visit.I appreciate your understanding regarding the complimentary parking. To clarify, each hotel guest is entitled to one complimentary parking space per room. We strive to provide all of our guests with a pleasant and convenient experience.If you have any further feedback or suggestions, please feel free to share. We value your input as it helps us improve our services. We look forward to welcoming you back soon.Warm regards,Gerard WalkerGeneral Manager
Jun Puan
Deluxe King Room Twin Tower View
Stayed in Oct 2024
Couples
35 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Cozy and stylist hotel with great breakfast.
Response from Property: Dear Jun Puan,Thank you for your amazing 5-star review! We are thrilled to hear that you found our hotel cozy and stylish, and that you enjoyed our great breakfast.Your positive feedback regarding our surroundings, amenities, cleanliness, and service truly means a lot to us. We aim to provide a memorable experience for all our guests, and it’s wonderful to know we met your expectations.Thank you again and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager
T. C. Tan Patrick
Deluxe King Room Twin Tower View
Stayed in Jul 2024
Couples
40 review
5.0/5
Outstanding
Posted on Aug 12, 2024
I recently stayed at EQ, and the experience was nothing short of spectacular. From the moment I arrived, I was greeted with warm hospitality and impeccable service that truly defines a 5-star establishment.
6/12
Response from Property: Dear T. C. Tan Patrick,Thank you for your outstanding review. We are absolutely delighted to hear that your recent stay at EQ Kuala Lumpur was nothing short of spectacular.It brings us great joy to know that you were greeted with warm hospitality and experienced impeccable service from our team. We strive to provide a 5-star experience for all our guests, and your kind words affirm our commitment to excellence.Thank you once again for sharing your experience. We look forward to welcoming you back soon for another memorable stay.Warm regards,Gerard WalkerGeneral Manager
Guest User
Premier King Room With KLCC Or KL Tower View
Stayed in Jun 2024
Solo travellers
8 review
4.7/5
Amazing
Posted on Aug 5, 2024
Indeed a 5 star hotel, very elegant and well designed. Great pool, clean and not too busy, with sunbeds, towels and umbrellas. Well equiped gym. Good breakfast and good food in reasonable prices. The only thing i regret is that i didnt insist to get a room facing KLCC because i paid the exact same amount of money for a room facing either KL tower or KLCC and i was assigned a room that had a completely obstructed view.
Response from Property: Dear guest,Thank you for your wonderful feedback regarding your recent stay at EQ. We’re delighted to hear that you found our hotel to be elegant and well designed. It’s great to know that you enjoyed the pool, gym facilities, and breakfast offerings. We truly appreciate your comments regarding the room assignment. Your experience is important to us, and we want to ensure that we accommodate your preferences in the future. Please feel free to communicate your room preferences with our team during your next visit so we can ensure a memorable experience.Thank you again for your valuable insights. We look forward to welcoming you back soon!Warm regards, Gerard WalkerGeneral Manager
Sheau Nee
Premier King Room
Stayed in Dec 2024
Couples
5 review
3.5/5
Posted on Feb 3, 2025
The shower host was broken but I was wondering how come house keeping did not realise until we reported the damage.
The table lamp was flickering and the top was so hot, it can burn anyone.
The hotel came to change the table lamp after I make a complaint but we got electricity trip next day morning due to the plug!
The shampoo and conditioner provided by the hotel is of very poor quality.
I believe hotel that charge this amount should provide Dyson hair dryer, not one of those old bulky and noisy hair dryer.
However, the room is very spacious. The bed is very comfortable. Service is very good.
Response from Property: Dear Sheau Nee,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We apologize for the issues you encountered during your stay, and rest assure that our team is reminded of the importance of thorough inspections pre-arrival. I also appreciate your comments regarding the quality of the shampoo and conditioner, as well as the hair dryer provided. We understand the importance of offering high-quality amenities, and your feedback will be taken into consideration as we evaluate our standards.On a positive note, we're glad to hear that you found the room spacious and the bed comfortable, and that you received good service from our staff. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe Queen Double Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 13, 2024
We had an enjoyable two days in KL staying at EQ.
The staff (from the reception to the security staff) are friendly and helpful which made the stay as stress free as possible.
Breakfast at Nipah was excellent with a good selection of International cuisines. We were able to get tables quickly and the service staff were also on hand to clear away used plates and cutlery quickly. I liked the bookshop opposite for its eclectic selection of books as well.
I appreciated the complimentary minibar which was topped up daily.
Carpark was safe with security staff present at each level and it was relatively easy to get my EV charged during my stay.
The room was really clean and well-maintained and other than the malfunctioning coffee maker that was replaced, I thought it was comfortable for a party of 4 (3 adults and 1 child.).
As the hotel is located in the heart of town, expect the roads to be congested during peak hours which will make travel by car more inconvenient than normal.
Thanks to the entire staff of EQ for a wonderful experience! Keep up the good work!
Response from Property: Dear guest,Thank you for your kind feedback regarding your recent stay at EQ Kuala Lumpur. We are delighted to hear that you had an enjoyable two days with us. It’s wonderful to know that our staff, from reception to security, contributed to making your experience comfortable. I will share your compliments with the team, especially regarding the breakfast at Nipah and the quick service provided by our staff. We strive to offer a diverse selection of international cuisines, and I’m thrilled that you found it excellent.We also appreciate your comments about the complimentary minibar, the safety of our car park, and the convenience of EV charging. We truly appreciate your kind words and encouragement, and we look forward to welcoming you and your family back to EQ Kuala Lumpur for another memorable stay.Warm regards,Gerard WalkerGeneral Manager
Victor Tsao
Premier King Room
Stayed in May 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 9, 2024
This is an excellent hotel located well in the CBD centre while it offers an extraordinary comfortable hospitality. The room offers 2-sided wide angle view with special setup by locating the bed at the centre of the room, which I love such arrangement much. The bathroom is with so much room.
The swimming pool and fitness rooms are all above my expectation. It’s a very pleasant stay.
Response from Property: Dear Victor Tsao,Thank you for sharing your glowing review of your recent stay at EQ. We are thrilled to hear that you found our hotel to be an excellent establishment located conveniently in the city center, offering extraordinary and comfortable hospitality.Your appreciation for the wide-angle view and the special room setup with the bed at the center is heartening to hear. We are pleased to learn that you enjoyed this unique arrangement. It's wonderful to know that the spacious bathroom, swimming pool, and fitness rooms exceeded your expectations, making your stay a very pleasant one. Providing a comfortable and memorable experience for our guests is our top priority, and we are pleased that we were able to meet and exceed your expectations during your stay.Thank you once again for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The suite is very spacious with a perfect view of KL Tower. Very clean as well. Thank you!
Response from Property: Dear guest,Thank you for your wonderful feedback regarding your recent stay at EQ Kuala Lumpur. We are delighted to hear that you enjoyed your spacious suite with a perfect view of KL Tower.We take pride in maintaining a high standard of cleanliness throughout our hotel, and I'm glad that it contributed to your enjoyable experience.Thank you once again for your kind words. We look forward to welcoming you back for another wonderful stay soon!Warm regards, Gerard Walker General Manager
Alif77
Deluxe King Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 5, 2025
best health food and recommended for like fresh smell flower
Response from Property: Dear Alif77,Thank you for your feedback! We are glad to hear that you enjoyed the health food options we offer. Freshness is a priority for us, and we appreciate your recommendation regarding the inclusion of our signature scent to enhance the overall ambiance.We look forward to welcoming you back and providing you with even more delightful experiences in the future!Warm regards,Gerard WalkerGeneral Manager
Seow
Deluxe King Room
Stayed in Dec 2023
Couples
67 review
4.7/5
Amazing
Posted on Jan 25, 2024
Very good stay at EQ hotel KL.staffs are very welcoming ,polite and fast check in.Room is beautiful,big and clean.feel very comfortable and compliments all drinks like coke,orange juice and mineral water.Parking is free too. love the buffet breakfast,delicious and lots of varieties.will stay again
6/18
Response from Property: Dear Seow,Thank you so much for sharing your wonderful experience at EQ Kuala Lumpur. We are absolutely thrilled to hear that you had a very good stay and enjoyed our welcoming and efficient staff, spacious and clean rooms, and complimentary drinks. It's great to know that you found the buffet breakfast delicious with a wide variety of options. We truly appreciate your kind words and the time you took to share such positive feedback. Once again, thank you for choosing EQ Kuala Lumpur, and we sincerely hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Gerard WalkerGeneral Manager