Somerset Kuala Lumpur Reviews
Somerset Kuala Lumpur
187, Jalan Ampang, Taman U Thant, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, MalaysiaView Hotel Details
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Somerset Kuala Lumpur Guest Reviews
4.4/5
Very Good
145 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(145)
Positive reviews(141)
Reviews with photos/video(42)
Awesome stay(46)
Awesome rooms(30)
Perfect for kids(8)
Great value for money(8)
Great swimming pool(7)
Many amenities(7)
Great location(7)
Convenient location(6)
Negative reviews(4)
Isdzartee
Studio Premier
Stayed in May 2024
Friends
18 review
Amazing
Posted on May 6, 2024
Definitely will return to this hotel when I go back to KL. I got upgraded and the room is really nice. Price is so valuable and worth it compared to other 5 stars that charge triple the price or bnb. Its quiet at night too and not so crowded so you feel more private and comfortable.
6/7
Response from Property: Dear Isdzartee,Greetings from Somerset Kuala Lumpur!Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon.Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
Anonymous User
One Bedroom Deluxe Apartment
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 27, 2024
I'm really satisfied with the room. Just the pool needs extra cleaning. There were black molds on the tiles. I think they need to brush the molds.
About the breakfast was a bit funny because they use the take-away concept. But overall it is satisfying.
Response from Property: Dear Valued Guest,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
BB Daddy
Studio Premier
Stayed in Feb 2024
Solo travellers
38 review
Very Good
Posted on Mar 20, 2024
Great service rendered by staff. Courteous and helpful. Breakfast is a selection of bento and fruits. Room is large with comfortable bedding and nice view. TV channels were great.
Only issue would probably be the location. But frequent shuttle service to places of interest, make up for this issue. Great stay!
Response from Property: Dear BB Daddy,Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur.Our rooms are specially designed for the comfort of guest whether you are travelling in a group or with family. It is our utmost pleasure that you had a satisfying experience with our rooms. We will share the compliment with the team for continuous improvements.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
Anonymous User
Studio Premier
Stayed in Feb 2024
Couples
2 review
Very Good
Posted on Feb 13, 2024
All about this hotel is good conditions and they give we check in early. I enjoy it. Sorry, the picture is irrelevant.
Response from Property: Dear Valued Guest,Thank you for taking the time to provide us with a review of your recent stay at Somerset Kuala Lumpur.My team and I are gratified to receive your positive comments in regards to the overall experience of your apartment.We look forward to another opportunity of welcoming you back for a flawless stay in the near future.Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
Noor Ashikin
One Bedroom Deluxe Apartment
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Jan 1, 2024
Nice hotel. Great location. Friendly & helpful staffs. A spacious area with living, dining & walk in closet. My kids love the bathtub. Beautiful scenery from the rooftop pool. Worth every penny.
Response from Property: Dear Noor Ashikin,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
RahimNora
Studio Premier
Stayed in Nov 2023
Friends
2 review
Amazing
Posted on Dec 22, 2023
They were nice to upgrade me for free. The unit was spacious with 1 bedroom and a living hall, with kitchen and washing machine. The room was clean, and the staff was friendly too.
The only downside is that they don't have a cafe and if U need something to munch U need to grab.
Response from Property: Dear RahimNora,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
Annas
One Bedroom Deluxe Twin Apartment
Stayed in Nov 2023
Business travellers
6 review
Amazing
Posted on Nov 20, 2023
Room is clean and smell good, breakfast is great, wifi working well will love to return for my next business stay.
Response from Property: Dear Annas,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
Dawood Al-Salman
Studio Premier
Stayed in May 2024
Couples
18 review
Great
Posted on May 19, 2024
Nice and friendly staff, poor breakfast, In the pictures, it is possible to see the two Petronas towers from the top roof-pool, but unfortunately I shock as there are two towers under construction that block the view of the two Petronas towers. They should mention this on the hotel’s website.
Response from Property: Dear Dawood Al-Salman,Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay. Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
Claudiacharismatic
Studio Premier
Stayed in Nov 2023
Business travellers
34 review
Great
Posted on Nov 10, 2023
It’s an older hotel/ service apartment. It’s comfortable for the price. Just older amenities than it looks on the photos
Response from Property: Dear Claudiacharismatic. We are truly pleased to hear that we have overall met your expectations.Looking forward to welcome you for another seamless experience soon!Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
John Keh Shiong
One Bedroom Deluxe Apartment
Stayed in Apr 2024
Solo travellers
6 review
Posted on Apr 28, 2024
Apartment style hotel. Good size. Walking distance to LINC. Need upgrade on curtains. Musty smell in room.
Response from Property: Dear John,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
Soo Teong
One Bedroom Deluxe Twin Apartment
Stayed in Jun 2024
Family
13 review
Great
Posted on Jun 5, 2024
Great location and good services by staffs. Otherwise nearby to main location
Response from Property: Dear Soo Teong,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
Adnan Abdul Hamid
One Bedroom Executive Apartment
Stayed in Mar 2024
Couples
5 review
Very Good
Posted on Mar 12, 2024
We booked 2 nites. Was allocated highest floor. 2108. We checked in very late. We noted that there was ponding on the shower floor when showering. Informed the duty counter the next day. Immediately given another room to replace. Slightly smaller than the 1st one. (Executive vs Deluxe). But we are happy. Mgt should look into the use of the ponding on the shower room. It's due to the tiled flooring. Water accumulated at one end of the floor. Otherwise our stay was good. We love this place, not crowded. Unlike others.
Response from Property: Dear Adnan,Thank you for your feedback. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback with the Residence Manager to take specific actions for improvements.Looking forward to welcoming you again, giving us another opportunity to serve you better.Warmest Regards, Shalesh | Executive, Guest Service
Suliana Sulaiman
One Bedroom Deluxe Apartment
Stayed in Mar 2024
Family
11 review
Very Good
Posted on Mar 6, 2024
This is not my 1st time stayed in Somerset Ampang. Nice pool, friendly and helpful staff. Of course will come back again
Response from Property: Dear Suliana Sulaiman,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
Jakarta Sky
One Bedroom Premier Apartment
Stayed in Aug 2023
Business travellers
30 review
Outstanding
Posted on Sep 11, 2023
The well trained staff at this property are all great! They all go above and beyond to make the stay comfortable. All the facilities and amenities are good too.
Response from Property: Dear Valued Guest,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
WaNINA
One Bedroom Deluxe Apartment
Stayed in Aug 2023
Family
3 review
Outstanding
Posted on Aug 27, 2023
The room so nice, large & clean room. Gym, pool and lounge area on the roof top have a great view for relaxing. Plus, pool is open until 11PM!! Staff was always attentive and courteous. Travelling with young kids so the space is definitely a plus.
Response from Property: Dear Wan Rolla,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
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