Location is great if you are in KL for some clean & luxury shopping district. It’s situated right at the opposite side of the Pavilion mall.
Breakfast was horrible. It’s the worst one I’ve had so far My family agreed with my opinion on their breakfast. (We all stay in different countries so we do spend a lot of time at hotels, trying to visit each other). My sibling didn’t even bother to go for breakfast after the first day.
We booked a two bedroom apartment, surprisingly it didn’t come with any bottled water. When I asked for some at the concierge, I was told to drink the water from the tap. When I requested for bottled water, as I do not want to drink the water from the sink, the concierge replied that they can only provide 2 bottles a day. I pointed out I booked a suite for 4 pax and paid for 4 (for breakfast and all) & he annoyingly replied ‘I’ll check with housekeeping’ and ended the call. We got the bottled water in the end, but this is nowhere near service provided by 5 star hotel. When I visited Pullman Resorts in Vietnam last year, I had great time with my family. So I happily chose Pullman hotel. But other than the location itself, everything was below average. If you are on a business trip, go ahead. But if you are in KL to spend time with ur loved ones, I do not recommend you to book this place.