Wuyandexinzang
July 3, 2023
We booked two business single rooms (king bed) and arrived at the hotel at 12 o'clock in the evening. The guy at the front desk said that a colleague contacted me in the morning and discussed to change me to a twin bed. I took out the call records. I received a call from Guangdong in the morning. Why did I agree to change to a 1.2-meter bed? I'm not stupid. The guy called his colleague, and it sounded like a woman. The attitude seemed not very good. The guy had to call the manager, and the manager directly asked him to upgrade us to a suite (although the suite facilities were also old, maybe there were few people staying, and the smell was not good). I have to give a thumbs up to the guy at the front desk, and also ask the colleague who contacted me to look at the attitude and gap between himself and the manager in treating customers!
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