Guest User
May 6, 2024
I don’t leave reviews often but felt compelled to do so in this case. My wife booked this resort as a romantic surprise. We stayed in a private casita and booked a private soak in the “ojito”. The casita was nice but quite dated. The bathroom in particular with the “rustic” motif has not aged well. The tile, grout, texture, and carpets in the room, although clean, appeared dirty from the age. Not offensive in any way, but certainly not what you would expect from a “resort”, especially with the prices. The private “ojito” was the most disappointing. We went in late spring when the Chinese elms that surround the pools were shedding their dime sized seed pods with a vengeance. Upon entering, the hot tub sized private “pool” was littered with hundreds of them. You get what you get from the “natural” setting but it appeared no effort was made to clean the pool, benches or shelves prior to our arrival. In the 50 minutes we were there, probably 15-20 new pods fell in. It’s spring, I get it, of course that’s going to happen when enjoying nature, but certainly an effort can be made between appointments to clean up. We will not be back.