Fairfield Inn & Suites Greeley

I have over 1,300 stays in Marriott branded hotels, I am a lifetime Titanium Elite member of Marriott. I checked on on a low census day (Monday) and am checking out tomorrow (Thursday). I have about 50 hotel stays (at Marriott properties) this year, about 88 in total (all hotels), it is sad that the Marriott brand is sliding so quickly down the slope as a brand; I feel the Super 8 hotels are doing a better job in customer care and service. When I checked in here I was asked if I wanted daily room services, I said yes (who doesn't). I come back to my room Tuesday after a hot day out visiting the Denver Zoo, room was not done. So I had no towels, trash (had a couple bananas for breakfast) smelled, bed not made. I went to the front desk, shared my room was not done, the clerk said rooms were serviced every other day. Really? She assured me that my room would be done Wednesday. Well it is Wednesday, I left my room at 8:30 this morning, returned around 3ish and guess what, room was NOT done. No one was at front desk, I had to go to the pool area to get towels. The only positive here is the breakfast area. The personnel in this area have done a remarkable job of prepping food and maintaining the area, clean and tidy. This is the only reason I provided 2 stars, had the breakfast service not been so good then this would have been a one star review. On this road trip from Lexington KY to Evans/Greeley CO I had to also stay at a Motel 6 and the experience at the Motel 6 was a marked improvement over the Fairfield Inn. Marriott has cut too many personnel, cut too much preventative maintenance, wiping out their ability to provide a great customer experience. Facilities are falling apart, personnel are not able to provide decent customer services...

The staff was very friendly and tried to be helpful whenever a situation came up however there were circumstances beyond their control. I was stuck in the elevator three times in a matter of one hour. We were on the third floor and got stuck bringing our luggage up and had to call for help. It started running again but when we went back up it stopped again. We gave it a go a third time finishing with our luggage and again, got stuck. This time we told the receptionist that we would need to be moved to the first floor as we had a guest who was 70 years old and couldn't be going up and down the stairs multiple times a day. We were moved to ground floor rooms but one of the rooms needed some serious remodeling, especially the bathroom tub and the light shades. The toilet in the other room overflowed and they were left with a wet carpet for the rest of the weekend. Oh and I forgot to mention...we were too scared to use the elevator when we moved so we had to make a couple of trips up and down the three flights of stairs to move our luggage. One more thing, the quality of the food served during breakfast was just under average. To say the banana were ripe was an understatement. I don't thing anyone ate them because they were ready to be put in the freezer and used for banana bread at a later date. Like I said, the staff was friendly and worked very hard to maintain everything clean.

Toilet would not flush,rooms need to be checked why rent out a room when you cant use the toilet?

I'm still trying to figure out where Fairfield fits in the Marriott lineup. Near the bottom, I think. That's not to say this hotel is bad; it's just a little run down. Energetic management could fix it up in a hurry. The bed was fine, but I'm not a fan of the pillows. Somehow there's too little pillow if you use just one, and too much if you use two. I never made my peace with them. The front-desk folks were invariably nice. I especially appreciated the free chocolate chip cookies! The free breakfast was nothing special, but it was fine. The "breakfast sandwiches" (think downsized Sausage McMuffin) were my favorite breakfast item.

Very well equiped and clean. Short or long stay everything you need and fantastic employees and service. Great morning breakfast selve serve. Rooms are impecable with fridge and microwave. Indoor pool very nice to end your busy day. Located near food for breakfast, lunch and dinners. Great parking and highly lit. Just 2 miles from Walmart if you run short. I am a repeat visitor and they have maintained this high level. A+++

Me and my bf like to stay down here and we enjoy it very much, always quiet and we feel safe, staff is very nice all the time

Stayed for a quick overnight trip and this met every need. It was clean, well kept, beds were comfortable, breakfast had a nice offering, and staff were friendly. Definitely will be staying here again.

The hotel was ok, seemed a bit old with some updates. The staff was great. The breakfast was good- standard complementary breakfast. The issue was the beds. Oh my they were so uncomfortable! My husband and I both had to fight sinking into the center all night. One of the absolute worst nights sleep we’ve had in a hotel.

Great front desk staff! Friendly. Helpful. Pool a little on the cool side. TVs could use an upgrade. Actually a little hard to use.