VYLUK HOTEL Hotels in Lanzhou

I booked this room for a concert because it's close to the Olympic Sports Center. I didn't see it clearly when booking, but it was a windowless room. The front desk told me on arrival that it had no windows. I was so disappointed. Living alone is scary, and not having a window was a bit claustrophobic. Later, the front desk asked me about the room, and I complained about it. While I was having dinner, the front desk guy called and offered to change my room. The service was excellent, even offering to pick up takeout if it couldn't be delivered. The room we moved to was indeed larger and clean. There were still some hairs on the floor, perhaps because the cleaning lady didn't have enough time. Otherwise, everything else was fine. Highly recommended.