Explore 4-Star Hotels in Lanzhou

If there was a 10-point scale, I'd give it a 10! The hotel's location is excellent, right in the old town. Vanleer Mei Hotel is one of the best hotels I've stayed at. Check-in was fast, and the staff were warm and attentive, making me feel right at home, almost like family. There was never any awkwardness or discomfort. Every time I passed through the lobby, the staff would greet me like good friends. The room was very cozy, and my child and I were very comfortable. The mattress wasn't too soft, so my back didn't ache after sleeping, which is a huge plus. The hotel is within the old town scenic area, so there are tons of restaurants right outside. The coffee was delicious, and the staff thoughtfully recommended some very authentic Lanzhou eateries. When checking out, they even gave my child a souvenir filled with snacks – a really thoughtful gift! I'll definitely stay here again next time.

The room facilities are relatively new and the hygiene is well-maintained. The air conditioning noise is very low, which is great. Since I was traveling with two children, the front desk lady kindly offered an extra breakfast. The laundry room is very smart; it automatically dispenses detergent and disinfectant, and even sends WeChat notifications when clothes are ready. The breakfast quality is good.

Facilities: Very new and practical, with a fridge stocked with drinks. The room is also quite spacious and comfortable. Cleanliness: Spotless and tidy. Environment: The environment is excellent, and you can see Lanzhou West Station from the window. Service: The service is very enthusiastic; they always try to solve any problems. Breakfast is rich and varied. Overall, it was a great experience, and my child loved it. Lanzhou High-Speed Train Station pick-up and drop-off service: Free pick-up and drop-off if booked in advance.

My recent stay at this hotel truly showed me what exceptionally thoughtful service looks like. I had an early high-speed train to catch, and on that morning, it was drizzling, a bit chilly, and the roads were slick. Worried about missing my train, I packed in a hurry, feeling flustered and anxious. On my way to the high-speed train station after checking out, as I was organizing my belongings, I suddenly realized I had left my most important ID card in the hotel room. I panicked instantly, feeling both anxious and regretful. An ID card is essential for travel; without it, I couldn't board the train, and my entire itinerary would be ruined. With the train departure time fast approaching, I had no time to go back to the hotel myself. I was at a complete loss and incredibly stressed. In my慌乱, I immediately called the hotel's front desk. The person who answered was Xiaowang, a front desk staff member. Over the phone, my words were rushed and incoherent, conveying my panic about leaving my ID and the urgency of catching my train. Xiaowang listened patiently and gently throughout, showing no hint of impatience. He calmly reassured me, telling me not to panic and to relax, promising to immediately help me search for it. After hanging up, Xiaowang went to my room right away to search, carefully checking every corner. Because I had packed in a rush, the ID card was in a rather concealed spot, making it difficult to find. However, Xiaowang didn't cut corners; he meticulously searched and checked everywhere, and finally, he successfully found my ID card. After finding the ID, knowing my train was leaving soon and I wouldn't have time to go back and forth, Xiaowang thoughtfully and proactively suggested that he could arrange a delivery service to send the ID urgently to the high-speed train station, ensuring I wouldn't miss my trip. This kind of service isn't a mandatory offering from the hotel; it was entirely Xiaowang's sense of responsibility and empathy that drove him to help a guest in need. On a rainy morning, with a considerable number of guests checking in and out, he still took time out of his duties to carefully verify my identity, confirm the station's location, quickly contact a reliable delivery person, and thoroughly explain the delivery requirements. He handled the entire process efficiently. Throughout, Xiaowang kept me updated on the search progress and the delivery status, allowing me to stay informed while en route, slowly easing my anxiety. The poor road conditions due to the rain added complications to the delivery, but he was dedicated and responsible every step of the way, without a single complaint, remaining gentle and patient. His extreme sense of responsibility made me feel incredibly secure. Ultimately, thanks to Xiaowang's excellent arrangements, my ID card arrived at the high-speed train station ahead of time, allowing me to check in and board without any delays. He truly solved my immediate crisis. For travelers, unexpected incidents are the most dreaded. Xiaowang, with his sincerity, attentiveness, and exceptional service, resolved my mistake and embarrassment. He made me, a solo traveler in an unfamiliar city on a chilly, rainy day, feel a profound sense of kindness and warmth. His attitude reflects true dedication, and his detailed service shows great commitment. Xiaowang not only possesses excellent professional skills and efficiency but also a rare kindness and genuine desire to help guests, proactively offering thoughtful solutions. He perfectly embodies the warmth of this hotel's service, which goes beyond standard procedures to offer service that is personal and heartfelt. I am incredibly grateful for Xiaowang's tremendous help. This unexpected hiccup actually made me love this hotel even more! I sincerely recommend everyone to choose this hotel; the professional and warm staff and thoughtful service are absolutely trustworthy! The next time I visit this city, I will undoubtedly choose this hotel again, and I wish the kind and responsible Xiaowang all the best in his work.

True to Atour's consistent standards, I was generally satisfied. My only gripe was the parking – it was a real hassle. While the hotel's prime location in the bustling city center is fantastic, the flip side is the lack of a dedicated parking lot. Finding parking nearby, especially after dusk, was incredibly difficult. I'd advise those traveling by car to reconsider.

After visiting Bingling Temple, we drove straight to a hotel near Zhongchuan Airport, as the airport is really far from the city. Luckily, we could still order some Lanzhou delicacies via food delivery. The room was booked using Trip.com points, and the soundproofing was excellent. I couldn't hear any airplane or road noise at all, which allowed me to get a solid two and a half hours of deep sleep. The service was quite friendly, but I requested a room upgrade through Trip.com and it doesn't seem like I received one. Breakfast was decent. There weren't many hot dishes or protein options, but the beef noodles were really flavorful, especially the chili oil in them.

My stay at the Atour Hotel in Lanzhou was absolutely fantastic this time, and overall, it was a very comfortable experience. I must especially commend the front desk lady; her service was gentle and meticulous, and she paid great attention to guest feelings. She responded promptly to any needs I had during my trip and helped resolve them properly and efficiently. Her warm and friendly demeanor was incredibly comforting during my journey. When I went back to the hotel at night to get my room card, I saw “get some fruit” written on it, which was a charming touch~ The hotel's location is superb, right in the heart of Xiguan Cross. It's very close to popular attractions like Zhongshan Bridge and the Yellow River, all within walking distance, making sightseeing and dining extremely convenient. The bedding in the room was soft and comfortable, ensuring a good night's sleep. The soundproofing in the street-facing room exceeded my expectations, providing a quiet haven amidst the bustling city. Whether you're visiting Lanzhou for tourism or a short stay, this is an excellent choice. I will definitely prioritize staying here again on my next visit.

Facilities: There is a gym, very modern, with a humidifier, air conditioning, and the lights will turn on at night to remind you, which is a benefit for people who are afraid of the dark. Sanitation: very clean Environment: good, wooden floor, wooden fence Service: very good, the waiter will escort you to the elevator

I read many negative hotel reviews before my trip and was hesitant to book anywhere. I ended up booking this hotel a day before, and it exceeded my expectations! The room was spacious, and the front desk staff were incredibly warm and welcoming – truly outstanding! The cleaning staff were also very friendly. Highly recommend! There's even a robot delivering food, which my child loved seeing for the first time! This hotel is excellent; the service in all aspects is meticulous and thoughtful. It's suitable for a stay, clean, comfortable, offers a great experience, is well-equipped, and provides great value for money. Downstairs, there are plenty of food and drink options, and a supermarket is very close by, right across the street. There's even a McDonald's!

This is an excellent hotel. It is located right on the Northwest Normal University Campus. It is easy to walk to any part of campus from the hotel. The hotel is also close to 金牛街 (Golden Cow Street), which has lots of shops and restaurants, and the Yellow River, which has nice walking and biking paths. The hotel is also just a 30min bus ride to parts of downtown Lanzhou using the BRT bus. The staff are very kind and helpful. The hotel room is comfortable, with good views from the window and soft beds. Each day the hotel provides 2 bottles of water and slippers to wear in the room. I would recommend this hotel to anyone visiting the area. The breakfast area is also nice if you pay for it. They have local beef noodles, which are delicious!