Royal Hainaut Spa & Resort Hotel

This is a spectacular building with very luxurious pool and spa facilities.

My husband booked this as a surprise for my 40th birthday. Absolutely stunning place; the way they’ve married the old and the new so seamlessly. We had a lovely suite and the cleaners have to be applauded. Being a mum of two young boys, the thought of all the beautiful glass and mirrors and metal being covered in fingerprints just made me fully appreciate just how clean the place was. I didn’t see one single cobweb in the whole place! The bath robe and slippers were lovely. We stayed for two nights, had a couples massage and ate at the hotel for dinner breakfast and one lunch. It’s a shame that the beautiful building is let down by the service. You definitely don’t get more simply by paying more. The massage felt rushed and they washed their hands and tidied up very noisily the instant they were done which ruined the relaxing mood. The food was lovely but the time it takes to get the attention of the waiting staff is rather silly so we had to wait for our drinks and to order our food and get plates cleared. The pool was also far too chilly! We asked for a memory foam pillow (as per a previous guests tip) but we were ignored the first time then told the second time they didn’t have any. They did send a better pillow after an hour. My husband had also told receptionist it was my fortieth, on the Sunday, but there was no celebration or anything special which seemed a shame. All in all, we have stayed at far superior places and for a lot less money so wouldn’t recommend and wouldn’t visit again.

We really enjoyed our stay at the Royal Hainaut Spa & Resort Hotel! Thank you very much and see you soon!!

We were dissapointed by the quality of the treatments, and avoid the pool on weekends : it is overcrowded and noisy, children friendly. Not what we expected from a relaxing Spa getaway.

I wanted to love this place! I wouldn’t have traveled to the middle of nowhere had I thought I would have had un unsatisfactory visit. My expectation was to have a relaxing spa weekend. I went directly to the spa for my first service after check in. The staff were very warm and friendly but I was very disappointed with the facial. I paid 110€ basically for mud to sit and dry on my face for an hour. No shoulder massage during. After the spa was dinner time. I emailed 4 days before my arrival for a reservation. I was told to wait 30 min when I arrived there was only one other table. The food was another disappointment but based on other reviews I read this wasn’t a big surprise. I started with a cold eggplant parmigiana really lacking flavor, the pasta was a heavy butter sauce overly salty. Well, time for a good nights rest. I tuck into my suit which I paid to for an upgrade. The bed was too firm for my backs liking. I woke the next day with a painful back I thought I would go to the spa for a massage but based on the previous day thought I would be left with another disappointment. I decided to call it quits and check out early. As a compensation to not leave I was offered a complimentary cheese board. I really didn’t feel like stuffing myself with cheese after this disappointing stay so I left the cheese behind packed my bags and headed out of town. Overall, the hotel has potential to be great. The renovations were beautifully done. Perhaps lacking a bit of soul with the decorations but with proper management and design a well trained spa team it could be great. Wish you the best but this time was a big flop.