Booked through TUI, which stated double and twin rooms available, however when clicking through the booking and expecting to select specifically which type of room, it did not give me the opportunity before paying. I rang TUI who told me to request this online as Special Requests on their selections, and also to contact George Hotel myself directly, which I did. I was travelling with my adult daughter and it was essential we had twin beds. I emailed the hotel twice following this. On the site we were also able to select other requirements, so we selected "Vegetarian and "Quiet Room". On arrival we were told we had been given a double bed, and that they actually had very few twin beds. There was no other availability. The room had an actual hard sofa in it, not even a bed settee, which led to a very uncomfortable night's sleep. After needing to unpack our cases we were told we could repack and move to another room the following day, although it would still only have a double bed but with a sofa bed. After repacking our cases and hanging around the hotel the next day for it to be cleaned and made available, we were then shown to this room (the first one was booked from that day in any case) and the sofa bed was a small size, really only suitable for a child, but we were told there was no other availability, so this was not very comfortable for an adult. This room and balcony over looked the town's public car park and was certainly not "Quiet". There was no food available at breakfast for "Vegetarian" other than fruit, croissants, bread or (dry) cake. So none of our requirements were met. Extras - we paid 20.00 euros for the safe for the week, and 7 euros for overnight tax. The air conditioning cost us 63 euros for the week, but it should be mentioned that most of the time it could not be used as it was necessary for the one room key to be inserted into the electric slot for this to happen, but it also barely cooled the room at all. Due to the key system, our mosquito plugs could not be activated until back in the room rather than the 2 hours previous to retiring, as recommended. As frequent travellers especially to Greece, we had taken with a pinch of salt the comments that the staff were a little hostile and gave preference to previous guests, however we did find this to be true unfortunately. Every day we were asked our room number several times at breakfast. Despite letting us down on our room type and preferences there was no apology or regret whatsoever. (We were nothing less than polite, despite our disappointment and obviously having our holiday disrupted and first day wasted). On checkout they tried to charge us a bar tab to our account which we had not had. Again, no apology for their error. There was not even a smile or a request that they hoped we had a good holiday, or a safe journey home/hope that we return again. Also, there is no mention on the holiday description that the coach drops off and picks up guests a