Red Roof Inn & Suites Lexington – Hamburg Reviews

It's ok not a bad one

I checked in on a drizzly night, and the bright smile of the front desk staff immediately brightened my mood. The room was soft and fluffy and so was the bedding. I think I will use this hotel again next time.

It was very convenient- right off 75. There were plenty of choices for shopping and restaurants. The staff were pleasant and accommodating. However, the building was tired (bathroom doors peeling) and the bathroom floors were not the cleanest. Splattered paint spots and you could tell it hadn’t been mopped…dirt spots all over. The tub and toilet were clean and counters or I would have changed rooms. The beds were clean as well. We just wore socks for the floor situation.

I liked the location of property….however the property is very dated…..the room smelled of wet animals and the carpet was more like a rug it was laid about 1” away from baseboard…….the hair dryer was broken and smoked when I plugged it in. Was disappointed the pictures on website do not match the facility. To be fair I did not complain so I do not know if these issues would have been resolved or compensated. Wouldn’t choose this same property again.

The lobby reeked from the stench of cigarettes. I had forgotten that most hotels have long ago ceased to allow smoking. Now I remember why. That nauseating smell is everywhere. My room was ok. Furniture is dated but in good condition. I had to put down a $100 deposit for the room. Most hotels only require $50 if any. Staff was not overly friendly of accommodating.

Check in was fantastic very friendly and warm. Perfect person for the job. I’ve stayed at this hotel multiple times this room was unclean on many levels. Leaky toilet as well. Room was not fit for service. I’ve never had this inconsistency at this location before

The room itself was clean & nice. the hallways were filthy and smelled bad. I took us 15 minutes to get hot water. The staff was friendly and helpful.

The staff were great. I have to have an accessible room, got it…was told it was a non-smoking room. Sign on door said it was a non-smoking room. The room absolutely *reeked* of cig smoke. So bad that I left my suitcase in the bathroom & everything in it still reeked of smokewhen I got home. Disappointed.

It was the worst first of all the bathroom was dirty. The floor had trash on it. I had to go to the store and get some disinfectant and some Fabuloso to clean my room before I even lay down. The staff was horrible. Coffee wasn’t fixed the complimentary coffee was not fixed, I asked for extra towels and they said that they had a full house and they have no towels clean. The check out was even horrible checking out trying to get a receipt from them was like pulling teeth. The person at the front desk said she was the manager very rude , I give this a one out of 10 if you can muster up a little bit more cash stay somewhere else this was horrible as a matter of fact, I am going to be in contact with corporate

The carpet was so dirty when I stepped in shower water turned black. I swiped a wash cloth one time on carpet (left in photo) and bath tile floor (right in photo). I took to front desk and was told they look into it since I was staying 10 days. Never cleaned and I checked a few time. I was so busy at work didn’t want to get a new hotel.

They should start breakfast. Still giving lame excuse of covid no good . Starting breakfast may increase the business.

When i arrived the hotel waa very clean, my room smelled great and it waa very comfortable atmosphere. I would recommend this hotel. The only down size problem i had was the pool was closed due to weather im assuming, we had alot of rain and the pools outside.

Our stay for one night for the price was ok for just passing through. Check in & the employees were were nice! The rooms and hotel are old, could use an update! The bed we comfortable and sheets were clean but the bathroom towel could use some bleach or new ones. The bathroom plumbing worked but slow drain on tub & sink. The grounds could be keep nicer, cleaner!

It was all amazing beside the hard broken beds but that’s all