Anonymous User
June 30, 2023
1. Lobby: The entrance to the hotel is a tourist shop. You have to take the elevator inside. There is no lobby on the first floor. When you go up to the 3rd floor and arrive at the hotel lobby, there is a foul smell that makes people cover their mouths. (The next day, the smell in the hall had dissipated and I no longer smelled it.)
2. Window: When we checked in, we were given a room on the 3rd floor at night. I didn't pay attention to the hotel windows at that time (the windows were covered with frosted film). When I woke up the next morning, I found that the windows were still dark. I looked outside and found that the room on the third floor was like a basement. I didn't know what it meant to be given such a rubbish room. (Rooms on the 3rd floor are not recommended)
3. Noise: The sounds of the ancient city at night are understandable, but there was someone renovating downstairs with an electric drill for more than an hour from 1 to 2 a.m., which made it impossible to sleep. I don't know what they are doing and no one is in charge. I had booked for 2 days but had no choice but to move to a hotel 100 meters away on the road the next day (I won’t call it a hotel). The environment was better and the price was cheaper than this hotel.
4. Breakfast: I originally booked a room with breakfast for convenience, but the breakfast room only had a few breads, desserts, milk, soy milk and rice noodles. The rice noodles looked like other people's leftovers. I was also disgusted by the rice noodles. I had to make the soup for the rice noodles myself. There were two buckets, one for soaking the rice noodles and one for putting two bones (old employees). The bone soup was just like boiled water, and the soup for soaking the rice noodles was thicker than the bone soup. Among all the hotels in Yunnan - Kunming - Dali - Lijiang, this one has the worst breakfast. The next day, my friend went upstairs to have breakfast and they said we didn't bring breakfast, so they wouldn't let us in. They had to call the front desk to ask before they let us in. I don't know how they arrange their internal work. (It is recommended not to waste money on booking a room with breakfast. It is a waste if you don’t eat it. It is better to just book a room without breakfast and eat it yourself downstairs)
5. Cleanliness: I booked two rooms and called my friend to ask if they needed cleaning. My friend said yes. They didn’t call me. I reserved a phone number for them and I don’t know why they didn’t call me. They didn’t call the number I reserved, so I don’t know what number they called. And do I need to ask about cleaning? Isn’t it the most basic thing to clean the room every day, change towels, toiletries, put mineral water, and tidy up the bedding? When we came back at night, the room was still the same as when we went out. Towels were not changed, mineral water was not provided, garbage was not cleared, and toothbrushes were not provided. I have stayed in so many hotels, but this is the first time I have come across such a hotel. They don’t even do the most basic things like changing disposable items, providing water and taking out the trash. What kind of hotel is this? It's about 300 per night including breakfast. Is this the service?
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