Guest User
January 10, 2023
The front desk is really too bad, too bad! I can't understand when I ask for directions, I have an arrogant attitude, and I don't have any sense of service! Just dawdling!
Advantages: The location is really good, there is a food street at the door, there is no need to book hotel breakfast, there are a lot of breakfasts sold at the door.
The room is well-equipped, and the two large bathtubs are very cool, but because the seaside is humid, the room and sofa are a bit worn out, and the bedding and bath towels are relatively clean.
The reason for the bad review: I went there by car and followed the navigation on Ctrip to the entrance of the community. The problem is that there are two entrances here. Before I went in, I called to ask about parking and other issues. The front desk did not tell me that one of the two entrances was to the villa area. One is to go to the hotel area. She kept saying that the car was parked on the slope. Unfortunately, I entered the entrance of the villa area because there is also a slope there. In addition, the security guard let me pass without asking. It took me a long time to find the entrance. Then I called the front desk to ask how to check in, and told her clearly my location, but she still gave me directions according to her idea, which caused me to walk through the maze in the building with a bunch of luggage, old and young, for the last time Call me angry! I asked her to pick it up at the location I said, but it took 15 minutes for her to arrive. Then she checked me in indifferently and without any apology, and told us how to get to the room. I said I didn't understand, because it was a very large hotel-style apartment, and several buildings were connected, so she reluctantly took me to the hotel. I go to the room! She really had a bad conscience. She took us through the building and walked about a kilometer to the room. Later, I found out that if I walked outside the building, it would be easier to find the room. Seeing so many of us Luggage, I didn't offer to help with the whole process, but walked forward on my own while playing with my mobile phone. If it wasn't for the law, I really wanted to go up and smoke her. Because of her guidance problem, I walked twice by myself to find the room accurately.
The following is a guide for those who are willing to live here in the future. Take a taxi, drive or walk to the entrance of the community. The entrance on the left is the passage to the hotel, and then stop at the first hotel lobby. Going in is the place where her family checks in, and the room is two buildings away, which is the entrance to the food street. Parking is also available at the food street, but it is far from the check-in place and close to the room. After I settled the old and the young, I came out and moved the car to the neighborhood where I lived. The above guidelines are all obtained by my own groping and asking the security guards later, and the front desk will not tell you.
Write to the front desk: I hope you resign and go back to study and study hard, and then learn how to express yourself, how to deal with people, and how to express yourself, otherwise you won't be able to serve this bowl of rice for long! Old members of Ctrip basically don't give bad reviews, this time the bad reviews are given to the front desk!
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