Rossio Hostel

Not so clean, no lift. Friendly staff though, offered water on my arrival. Very close to Rossio metro station

Lets face it - you stay here for the location. And it is perfect. Right above the Rossio Square, walking distance to most attractions, and metro/train stations. This was our first hostel in Europe and the service was great with staff preparing pancakes and eggs with the usual continental breakfast offerings, plus helping carry bags up the 4 floors to the room (no lift!). They also offer free walking tours and other recommendations. Ensuite room itself was nicely decorated, great view of square, but a bit noisy (mostly from other guests walking around hallway rather than square noise). The bed was a little hard and musty, and wooden floor sticky. Ensuite was clean but water leaks out from shower a little. There was a safe in room but no instructions and can just be carried away. We didnt use it.

the place, staff was great, some inexpensive beer on tap.

Amazing, friendly, really good experience the staff so generous and happy

The did not provide soap or shampoo

This is our second time at Rossio Hostel - we thought it the best hostel we'd ever stayed at in 2019, and now it is even better. Not enough words to tell you everything great about it - though if we boil it down to two words it would be THE PEOPLE who work there are what makes it amazing. Sunday Fado night is not to be missed - when we were there Rossio brought in Jessica Fernandez, who is an amazing singer and she was backed by two highly skilled guitar players - one on classical guitar and one on the Portuguese guitar. Pizza night on Wednesday also included a cover band that was a lot of fun. Aside from all this Rossio Hostel is in a fantastic old building from the late 1700s/early 1800s (post-earthquake) - lots of character. Rossio sits right on Rossio Square - a very central part of Lisbon with the metro and trains right outside your doot. Now, as to what makes Rossio Hostel really stand out - well, that is the people. A big thank you, and kudos, to the staff at Rossio: Madalena, Leavis (hope I'm spelling your nake right my friend), Rita, Paula, Mackayla (also hoping I get your name right), Victoria and especially Elsa who cooked up amazing scrambled eggs and crepes Monday to Friday. I didn't catch the name of the weekend cook - also a big thank you to you and the young lady helping you on the weekend. There are other staff that I didn't have a chance to get their names. The staff at Rossio Hostel make you feel like you are at home - my partner and I also felt like we were part of their family for the six days we were there. The big downside to Rossio Hostel is when you have to leave - the staff make it really hard to leave, because they make you feel so welcome and at home. We've been there twice and we will absolutely be back. If there were a way to give a rating higher than 10 we would certainly do it. Thanks again to everyone at Rossio Hostel for making our trip so special and memorable. Photos below: Fado Night (Sunday) with Jessica Fernandez; photo from Rossio Square during the day looking toward Rossio Hostel (building on the right), and photo at night of Rossio Hostel taken from Rossio Square.

I would have given zero or negative points for the overall experience if I could. The photos on the ********** website do not justify the real condition of this hostel. I was misled by the pictures and the reviews from **********. The common area of the whole facility is dirty and dated. I have booked a private room, the room is not maintained properly. You can't close the window in this room to shield the very loud noise from the street since the wooden window frame is distorted. The street flies come into the room free from the top of the window. No towel was provided unless you ask. (The towel might be washed on-premise instead of being sent to the professional cleaning service.) The bed is very uncomfortable and the original plastic wrap is kept on the mattress. The price of the private room is more expensive than other 3 stars hotels in the neighborhood with much better-furnished rooms. The owner refused to move me to a different room or change the original booking from 2 nights to 1 night despite my concerns which I have communicated through two ********** reps. I ended up moving to a different hotel before my planned stay. Please avoid this place by all means.