Citadines Holborn - Covent Garden London

Citadines Holborn - Covent Garden London Reviews

Citadines Holborn - Covent Garden London

94-99 High Holborn, London, United KingdomView Hotel Details
Citadines Holborn - Covent Garden London
Citadines Holborn - Covent Garden LondonCitadines Holborn - Covent Garden LondonCitadines Holborn - Covent Garden London
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Citadines Holborn - Covent Garden London Guest Reviews

4.1/5
Very Good
128 review
Verified reviews
Location4.3
Amenities3.9
Service4.3
Cleanliness4.1
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All Reviews(128)
Positive reviews(119)
Reviews with photos/video(10)
Easy to get around(9)
Awesome stay(8)
Convenient location(8)
Friendly host(6)
Awesome rooms(5)
Negative reviews(9)
Anonymous User
One Bedroom Apartment
Stayed in Jul 2023
Family
1 review
3.7/5
Posted on Jul 13, 2023
Citadines Holborn sits in a convenient location minutes to tube. Facilities is aged and needs to renew. Basic amenities like showers, lighting, tv, usb charging point should be updated.
6/7
Response from Property: Dear Guest,Allow us to first thank you for your review and for taking the time to write your thoughts about Citadines Holborn. Such comments are always very valuable for us and I can assure you that we are already working on the areas of improvement you have highlighted. At the moment we are undertaking a refurbishment and we hope to improve our building and product going forward and your comments are greatly appreciated.I sincerely hope you will allow us the opportunity to welcome you again in the near future. We can assure, if given another opportunity, to make sure your stay is a pleasant and positive experience.Best wishes,Daniela Codreanu
Anonymous User
Stayed in May 2023
Business travellers
1 review
4.2/5
Very Good
Posted on Jul 6, 2023
Great location, near train station and price is quite reasonable for London
Response from Property: Dear Guest,First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines Holborn.We are also very pleased to hear that you found our location convenient which provides well connected forms of transport for London and surrounding areas. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again.Best wishes,Daniela Codreanu
Hi
One Bedroom Apartment
Stayed in Jan 2024
Friends
23 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Yeah it’s really nice ands cozy , and thank you for the tip
Response from Property: Hi Moha, thank you for taking the time to leave us a review! I am glad that you enjoyed a pleasant stay with us and that you particularly liked how nice and cosy the room was. We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager
Guest User
Stayed in Mar 2023
Couples
24 review
3.5/5
Posted on Mar 22, 2023
Excellent location next to Holborn Station with a lot of shops and restaurants nearby. Nothing impressive other than that.
Response from Property: Dear guest,Thank you for sharing your thoughts on the location. It's great to hear that it's conveniently located near Holborn Station and has plenty of shops and restaurants nearby. While it may not be impressive in other aspects, having access to amenities like these can be quite valuable.Best Regards,The Hotel Management
Guest User
double Studio
Stayed in Dec 2022
Couples
1 review
4.7/5
Amazing
Posted on Dec 14, 2022
The Citadines Holborn is situated in a great location, just 10 mins walk from the west end. The room was basic but clean and had everything that we needed. Staff were very friendly and were always happy to help. We will be booking here again next time we stay in London, definitely recommend.
Response from Property: Dear Guest,Thank you for choosing Citadines Holborn as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. We hope that we will have the pleasure of welcoming you again in the near future.Warm Regards,The Management
Judith
Stayed in Sep 2022
Family
7 review
3.2/5
Posted on Sep 27, 2022
Excellent location but the room is a bit small. Hotel room provide simple microwave which is Suitable for family like to cook in the room
Response from Property: Dear Guest,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.Warm Regards,The Management
Guest User
Deluxe Studio
Stayed in Feb 2022
Couples
7 review
3.7/5
Posted on Mar 10, 2022
The hotel is very good compare to the price. Very clean and the staff is very friendly
Response from Property: Dear Guest,Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.Warm Regards,The Management
Curious Traveller
double Studio
Stayed in Sep 2021
Family
33 review
4.7/5
Amazing
Posted on Oct 2, 2021
The location was definitely convenient, only one block from Holborn station. The area is vibrant day and night, and I felt safe even going back to the hotel passed 11pm. I booked the studio with kitchen facilities. It was was smaller than expected but ok for 2. Bed was comfortable and ac worked well. all kitchen utensils ( missing a spatula) , and toilet amenities were sufficient. Self service Laundry is available for 5 GBP. Sainsbury and Waitrose nearby so it was great to get things for a simple meal. Room Cleaning is available only once a week.
G
Stayed in Feb 2022
Family
2 review
3.5/5
Posted on Feb 18, 2022
Small rooms for a service type apartment. Disappointing for a four star rated property. Odor emanating from the sewage system.
Response from Property: Dear Reviewer,We are sad to receive your low score on your recent stay with us. We can only apologise for the disappointing experience and I hope you will give us an opportunity to address your concerns and another chance to show you the improvements that we made.Kind Regards,The Management
保持热爱,奔赴山海
Studio Executive
Stayed in May 2024
Booked for others
4 review
5.0/5
Outstanding
Posted on May 28, 2024
Citadines Holborn Apar**ents in Covent Garden, London is conveniently located and easily accessible to the surrounding areas. You can cook your own meals in the room.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for taking the time to leave us a review! I am glad that you enjoyed your stay with and that you particularly liked our central and well-connected location, in Holborn Covent Garden. You mentioned the kitchen area of the room and I am glad this impacted your stay positively! We would love to welcome you back in one of of newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager
Anonymous User
double Studio
Stayed in Mar 2024
Family
17 review
3.7/5
Posted on Mar 12, 2024
This hotel is in an excellent location, with convenient transportation and several supermarkets. I have stayed here before and had a good experience, but this time I had a very bad experience. First of all, there is only a bottle of shampoo in the bathroom, and there is no other toiletries. It took several times to ask for a toothbrush before it was delivered to the room. After staying for one night, I found that there was no electricity the next morning. I went to the front desk to ask and was told that it was caused by a leaking pipe. Therefore, I had to change rooms. The hotel said it would be ready in one hour after I had finished cleaning up. As a result, I waited in the room without electricity until almost in the afternoon before I changed rooms. The conditions were even worse than before, without any apology.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for taking the time to leave us a review. I am sorry your latest stay with us was disappointing. The event you are describing was linked to the ongoing refurbishment of our property and I am sorry that the room change you are describing was not done sooner. The entire team of the hotel and the contractors in charge of the refurbishment worked really hard all day to make sure that the issue would be solved as soon as possible and I apologize for any discomfort and inconvenience it caused you. I hope you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager
Guest User
double Studio
Stayed in May 2024
Family
6 review
3.5/5
Posted on May 12, 2024
A bit old, the service staff is very good, the location is good, Chinese restaurants and supermarkets are nearby.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments and are delighted to hear that you found our service staff to be very good and enjoyed our convenient locationWe take great pride in providing excellent service to our guests, and we are pleased to know that our team members exceeded your expectations. Your kind words will be shared with our staff as recognition of their hard work and dedication.We are also glad to hear that you found our location convenient, with nearby Chinese restaurants and a supermarket.Thank you once again for your feedback, and we look forward to welcoming you back to [Hotel Name] in the future for another enjoyable stay.Dalibor SoldoAssistant Residence Manager
Yiiii
double Studio
Stayed in Oct 2023
Other
13 review
4.0/5
Very Good
Posted on Oct 8, 2023
The service of the hotel is really good, including the service at the front desk. The location is very good and the public facilities are not bad. However, I feel that the room is not as good as expected, which is a bit disappointing because it is different from the picture, including the tidying up. It's not tidied up every day, so I'm a little disappointed.
Original TextTranslated by Google
Response from Property: Dear Yiiii, thank you for taking the time to leave us a review! I am happy that you enjoyed a comfortable stay with us and that you particularly liked our location and the public facilities. You also mentioned you were happy with the service provided by the staff and I thank you for praising them. We try our best to give our guests the best experience possible and I'm sure the entire team will be delighted to know yours was a good one! You mentioned being disappointed the property not matching perfectly the pictures you saw. I am sorry about that. We are currently awaiting the full refurbishment of our property and we would love t welcome you back soon, this time in on of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager
Guest User
One Bedroom Apartment
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 26, 2024
The room is comfortable and transportation and shopping are convenient.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your positive words, I am delighted to hear you liked our Citadines accommodation. We want to encourage all of future guests to stay in an Apart'hotel as it is a slightly different concept but a much better experience. We look forward to welcoming you again to Citadines Holborn Covent Garden! Best wishes, Daniela Codreanu
Oliver_F1champ
Stayed in Apr 2023
Business travellers
37 review
4.2/5
Very Good
Posted on May 20, 2023
The location is very convenient, just opposite the rosewood. The room has everything that should be there. There are no special surprises in hardware and services. The price/performance ratio is good. After all, it is only 1/4 of the price of Rosewood opposite~
Original TextTranslated by Google
Response from Property: Dear Oliver_F1champ,First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines Holborn.We are also very pleased to hear that you found our location convenient which provides well connected forms of transport for London and surrounding areas. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again.Best wishes,Daniela Codreanu