Edward
November 23, 2023
The main problems were 1) a strong odor of cigarette smoke that hit hard as soon as we walked into the room, 2) the A/C did not blow cold air resulting in a very uncomfortable room and poor rest as we entered another day of driving, 3) there was no secondary lock as the swing bar door guard was missing the swing bar, and 4) most all of the easily accessible electrical outlets were unusable. The final straw was the complete lack of hot water at 5 am forcing us to take cold showers after a horrific night of no significant rest.
Was told the General Manager would contact me and “make it right”. Got tired of waiting so I emailed her, still waiting on a reply. SAD. You would think something like this would be a high priority. I guess we just chalk it up to the continued death of customer service.