59, Kovalam Rd, Mahabalipuram, Tamil Nadu, 603104, IndiaView Hotel Details
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Golden Sun Beach Resort Guest Reviews
3.5/5
40 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All reviews(40)
Positive reviews(26)
Reviews with photos/video(2)
Negative reviews(9)
Guest User
Stayed in Aug 2024
Other
2.0/5
Posted on Aug 24, 2024
Rooms are renovated but the rest are needing attention. It would have been good if there was air conditioning. The fan provided was chalk full of dust and ineffective at all. It just moved the hot air around. Kitchen isn't "complete". Soap dispenser at the sink is just hanging there. Feels a little like camping but you had a bed and shower. View was beautiful though.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 11, 2024
Very nice place with a direct Access to the Beach. Place is very suite. Food is very excellent : restaurant takes Time to prépare the dîner for you. Staff takes Care for you. House keeping is correct. My experience : good expérience to work from this resort during the week (work from home). Quick Access to the Mahalabipuram. Follow what you feel !
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 9, 2024
golden sun beach resort is located very close to beach and just 2 kilometres from all Mamallapuram tourism place. The rooms are clean, good sized and the front desk , housekeeping staff is very helpful and friendly. Their breakfast spread is quite good. Overall very good experience.Thsnks golden sun beach resort Thank you Golden Sun staff
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 7, 2024
We came team outing in golden sun beach resort..... Really wonderful stay..... Room service was nice...... Food quantity was nice.... Lunch and dinner combo very nice..... Swimming pool was nice...... Neat and clean well maintained...... Restaurant near to beach ⛱️⛱️⛱️⛱️.... Thank you . We will come again...
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 22, 2024
It is good experience all hose keeping team r awesome food is tasty beach view is good I had come for the og conference with my collegue. I stayed in cottage itvwas full moo day night was awesome to sit by the side of each watching yhe wavesvofvoccen and listening the waves noise. There is shower after beach walk before going to the rooms which should be appreciated and hatsvoff to the idea. We went to sea shell museum and arkun peace which is worth watching hotel Manger Mr viod made arrangements to go to near by places and took care of us very well during our stay mohan also took care of us were well .
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 22, 2024
Location: Very nice, momentous resort. The beach view at this resort is very good. The housekeeping team is good and friendly, and the room cleaning is also good. The B&M service is also good. Indoor games, outdoor games, Golden Sun Hotel very pleases.
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 21, 2024
Golden sun Beach Resort is celebrated by many for offering superb value, with guests enjoying the cost-effective accommodations, palatable cuisine, and satisfactory amenities. The serene beachfront setting and verdant surroundings contribute to the hotel's praised atmosphere. While the spacious rooms with impressive views are well-received, occasional maintenance issues are noted. Cleanliness is a high point, with a special nod to the pristine pool and tidy rooms. Service experiences vary, with accolades for staff friendliness tempered by some service hiccups. Its prime beachfront location is a standout feature, endearing the resort to numerous travelers. Read less Location Beachfront Atmosphere Tranquil Rooms
Guest User
Stayed in Apr 2024
Other
1.0/5
Posted on Apr 18, 2024
A not so good experience indeed. Stayed for a night here recently. There were problems with the flow of water from Washbasin as well as from the shower which was certainly not user friendly. The service level at the restaurant was below par. The staff were not courteous (not all of them) and were refusing to serve basic items, even though it was not crowded enough unlike morning breakfast timings. The team leader though was extremely gracious and provided all the items which were refused earlier by his colleagues. Looks like the staff were tired and exhausted. It was certainly not value for money given the tariff of 4 stars. Overall very bad experience don't book this one.
Guest User
Stayed in Aug 2023
Other
1.0/5
Posted on Aug 15, 2023
The room need lot of improvement. The door locks need to be upgraded. The AC never worked. The bathroom was built in 1980’s and no hot water. There was only two towels and no shampoo or conditioner. The restaurant had a lot of flies and had a smell. We sat outside because the scenery was better. They never told you cannot go to beach after 6 PM which is a big disappointment.
Response from Property: Dear Guest, Thank you for connecting with us to share your valuable feedback. It is with great concern I have made a note of your feedback with regard to your overall experience during your recent visit to Golden Sun Beach Resort Mahabalipuram I have personally looked into the area highlighted by you and would like to assure you that we are initiating corrective actions. Guest feedback is an integral part of our learning curve and I am grateful to you for taking the time out to share your feedback. I would request you to kindly treat this incident as an aberration and give us another opportunity to be of value to you in the near future. Assuring you of our best of attention and care at all times. Kind regards Abdul Hakeem
Guest User
Stayed in Feb 2024
Other
1.0/5
Posted on Feb 10, 2024
We have Booked this hotel during 31 December to 02nd January our customers not check in this worst hotel and charges Dinner also after that asking about refund but not receiving call and replying our messages. Don't recommend to anyone to book this hotels under rooms smell and it's not like hotel they are charging huge amount displayed only photo for promotion. We are going to consumer court also attached our customers feedback
Guest User
Stayed in Feb 2024
Other
1.0/5
Posted on Feb 9, 2024
Horrible place. Shabby and dirty rooms. Didn’t feel safe. Certainly not for family. Don’t get fooled by all the fake positive reviews. My family after checkin decided to move out immediately. The experience was so bad. You have much better places in that budget in Mahabalipuram.
Guest User
Stayed in Aug 2023
Other
2.0/5
Posted on Aug 2, 2023
The location of the resort is great on the ECR, on the beach that connects shore temple. The shore temple is 3 km approx, takes 45 min walk on the sea shore from the hotel to reach shore temple. Popular shacks like Bob Marley's cafe is couple of kms via the beach The checkin experience was good and swift. Rooms are good but not worth the 6k price tag for their basic room (booked 2 * luxury room for 6k per room) which are built like independent row houses, bathrooms are poor. Food is below par to average, tried lunch dinner and breakfast. No live breakfast counter on Sunday Morning The dinning area and swiming pool overlooks the beach. It's a tiny swimming pool. They have a tin shed like a varanda as a sit out overlooking the beach. The sit outs are full of cheap plastic chairs and poor. The dinning area although it overlooks the beach doesnt have a good vibe. There is no proper sitout arrangement to relax on the beach side The checkout on the front desk was smooth. However one of their white shirt senior employees took out my room keys and we had spent good 30 mins looking for our keys ***** with their service staff before checkout :( Overall, average experience. Take this resort if u get a cheap price deal otherwise avoid Rated it 2, coz for the price there is nothing really to feel good about other than beach location of the resort
Response from Property: Dear Sir, At the outset, please accept my sincere apologies for the inconvenience caused during your recent stay with us. It is our sincere belief that guest feedback is of utmost importance to us, as it gives us an opportunity to look into our existing processes and rectify concerns as relevant. Keeping the same in mind we have noted your feedback regarding Air-condition wasn't working properly other comments. we are taking in to our consideration in our areas which you had . I have taken up this matter with my team and working towards strengthening our internal processes further to ensure such incidents do not recur. I deeply regret the inconvenience caused and request you to treat this experience as an aberration and not a measure for the levels of services and hospitality that we take pride in delivering. Please feel free to contact me directly during your next trip, and it shall be my pleasure to ensure you have a memorable stay with us. On behalf of the entire team at the Golden Sun Beach Resort, I look forward to welcoming you back and assure you our best of attention and care. Kind regards Abdul Hakeem
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 8, 2024
Room no,50 Housekeeping cleaning very good Golden Sun beach resort hotel Very friendly and helpful staff. Nice smiling personality. Assistant Manager mr vinoth Kumar Window views is good and very fine.
Guest User
Stayed in Jan 2024
Family
1.0/5
Posted on Jan 1, 2024
We initially made a reservation for a premier sea front room. When we checked in, hotel did not give us the room what we paid for and put us in a room with no windows. Blankets were torn and with mold, stains on pillow cases, room not clean, stains on toilet seat, and room walls damaged with water leak. When we asked the hotel staff to change the room and arguing that this is not the room what we paid for, they could find a premier sea front room. That room also had issues with torn blankets, stains on pillow cases, and room not clean. After paying tips to hotel staff, they could take care of these issues. The positive things about our stay is excellent food, and a great location with direct access to the beach. We had dinner and breakfast. Both were good. This place has a great potential to become a prime place if the hotel can take care of cleanliness of the rooms and the facilities.
Guest User
Stayed in Dec 2023
Other
3.0/5
Posted on Dec 30, 2023
Location: Very good. Cleanliness: Ok Food: Please avoid First, hotel did not honour the Agoda booking for beach front rooms. They gave us normal ones and when we complained, they "upgraded" us to next level which beach facing but not the ones which we booked. Food is bad. Please avoid. Cleanliness is okay.. leaves a lot to be desired. Service is slow. They charged us for extra bed but never provided. In my opinion, best to avoid this place.