Guest User
January 31, 2023
Why do we all go for resort? to chill out with family & enjoy the camp fire, music, good food.? Does this ***agement really know how to treat their guests? Lack of guest handling skills among staff. No staffs are polite except one from restaurant department & food was decent. I wanted to inspect as ***y of my Bangalore based clients will ask for weekend packages. Even after I have told the owner that I am coming to inspect, the owner never bothered to give us good care. we have made a request for camp fire & DJ. Front office staff Mr. Santosh told me it is not possible since it was raining last night. Even I have told him I will buy firewood, still he told me it is not possible, firewood is wet, this, that. It was like “I don’t care” response to the guest. And worst part was the owner in charge had a place above restaurant & kept loud DJ music. But it is not available for guest when we request, even after we are ready to pay for fire camp & music. If a service is not available guest it should not be available to owner as well. First ***agement should know how to talk to guest & then they should teach their staff. I think the staff developed this kind of arrogant attitude from the ***agement. No one knows how to treat or talk to guest. I wonder how this beautiful property with great location can run with such a poor ***agement. Lack of maintenance in bathroom. Ex: there was a centipede in bath tub (attached photos), bath tub was dirty to the core and wall around the window was damaged & looked terrible like a lodge. I will not suggest this property to any of my clients as there are plenty of options in the similar cost (INR 4,500 without breakfast) I have paid (INR 3,500/room after discount) There are properties nearby with breakfast and better rooms & play area. I check-in only for its location and had a terrible experience. Positive: Swimming pool, table tennis, decent food, location (river side), bed, only suitable for day usage & bachelors, those who want to booze & sleep, those who want a quick night stay Negative: Not suitable for couples, staffs are rude, poor ***agement, no additional services on request even you are willing to pay for it like camp fire, music, etc. Regards Udhaya Kumar.S Director- sales & Operations Orbis India Tours +91-9790937399