Ascott Hotels in Manila

Had a little hiccup before check-in cause i was supposed to wait in the lobby for my check in time but there were a lot of people in the lobby and i think they were filming a movie or something. It was a bit inconvenient but luckily there was a coffee place beside the hotel. Altho its not their fault cause i was the one who got there early but it would have been nice if they offered a place where waiting guests can lounge. The front desk was so kind to check me in a little bit earlier. The room was spacious and neat. Altho the A/C was so cold at 20 degrees but was able to manage. I was only able to explore other amenities in the hotel at night but i think it would have been fun and full of life during the day. The staff were so jolly and corteous, and was swift to cater my needs and requests, altho it wasnt that many. The security were so kind and i can say that they really do well with their job keeping the guests and the staff safe. A special thank you to K9 Handler Joven, Rey, Windel, Jeff, Jayson, Dinnes, and Sabando– who were always ready to open the door, quick to assist, and greet me and other guests. I felt really safe. I have booked a lot of hotels in manila and all of it were just subpar. My stay in Lyf Malate was the best so far and would come back the next time i have to be in manila. Thank you so much!

Great experience during our wedding anniversary celebration with 2 of our kids. The hotel is very clean, very organised and well-furnished. The room is big and has washing-drying machine and induction cooker. Suitable for short and long stay duration. Conveniently located near parks, malls, movie houses and restaurants. The staffs are very friendly and accommodating. The breakfast buffet has great choices and the restaurant staffs entertained us so well and they gifted us with cake for our anniversary.

I booked a Deluxe Studio Room, and based from the description it has a kitchen and kitchenwear. Unfortunately, upon seeing the room there is not kitchen and kitchen wears just like it said on the description, we called the reception in the room and they said that this type of room has no kichen. Though they apologized, they said that there will be a room upgrade charge which sucks and disappointed since we had high expectations based from the description but overall the room is nice and clean and had the best view but sadlly no kitchen. WE ALSO HAD THE WORST CHECKOUT!!! upon checkout we clarified about the parking voucher so that the fees are waved since ascott shares the parking of Glorietta 4, the woman in the checkout counter said that the voucher given to us upon entry is already good,but upon exit at the parking the lady in the cashier said its not yet validaded and we caused traffic jam and spent 10minutes waiting which is very inconvinient and disapointing since we will travel 2 hours back to our home. Overall, i love this hotel because of the hospitality of the people and its best location located at the center of Makati's most popular malls. But this hotel needs improvement on ther front desk checkout service (for their misinformation) and sales and marketing (for their wrong description in the third party website)

Very helpful front desk Ms Patricia Dazo, went extra mile to help me. Location quite convenient either to airport or CBD or nearby Mandaluyong or Pasig Meals at Asian cafe was of decent variety Room is spacious and equipped with amenities for longer stay Will come back on my next trip !

It was a good choice to celebrate my birthday at the hotel which was recommended by my family. Made full use of the hotel amenities with my family, indoor pool, gym, massage. A complementary cake was also delivered. Service is good! Food at the resto also ok. 😊

Overall, I had a wonderful stay and truly enjoyed the accommodation itself. The atmosphere was lovely and the staff were great. I wanted to offer some constructive feedback on one area that could be improved: the food. While tasty, the variety of choices was quite limited. More significantly, the portion sizes were noticeably small. It reached a point where I, and I noticed other guests too, felt we had to be considerate and take less, just to ensure there was enough for everyone to get a bite. That's a feeling one hopes not to have while on vacation. My simple recommendation would be to provide more reasonable portions. I believe this small change would make a world of difference and go a long way in making your guests feel truly welcome and well-cared for. Thank you for listening.