City of Manila Hotels with Gym

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

Friendly staffs when we checked in until we checked out. Hotel facilities all nice and the breakfast has many choices. But need to visit customer/factory in the day time. Maybe next trip will choose the Sheraton Manila Bay again.

The hygiene was impeccable, and the facilities were comprehensive. Breakfast is served on the rooftop, an open-air restaurant with a fantastic view. While the variety isn't huge, it's clean and delicious. A great bonus is that you don't need a converter for charging in the Philippines; your domestic chargers work directly.

I honestly didn’t expect this place to exceed my expectations, especially since we booked it at such an affordable price, and it even came with a breakfast buffet! The room was incredibly spacious, clean, and well-maintained. Even the television was in great condition, which made our stay even more comfortable. As for the food, my sister and I really enjoyed the breakfast buffet. Everything we tried was delicious, and there were plenty of good options to choose from. This definitely won’t be our first and last stay—it’s just the beginning! We’ll definitely be coming back, hopefully next time with our parents. We also didn’t get the chance to try the swimming pool because we didn’t bring our swimwear, so that’s another reason to return! ❤️

Got the WOW factor as soon as I walked in. The Hotel is Plush, first thought was my clothes were not good enough for here. The atmosphere emitted Style, Taste very classy as all my friends commented as well as when I booked didn't realise it was a High End stay. So many helpful staff at the Lobby, Restaurants and House cleaning, big thank you Alex!! Sunsets at the pool and rooftop bar were just amazing. Did I say pool? It was great

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

The hotel is conveniently located near Chinatown and several popular attractions. The front desk staff are enthusiastic and there are Chinese signs available. The double room was spacious. I suggest adding more variety to the breakfast buffet. It's also within walking distance to the Royal City.

It's a 30-minute Grab ride from the airport if there's no traffic. The hotel is in a historical building, and you can really feel its grandeur in the lobby, hallways, and staircases. However, while it's near the coast, the surrounding area isn't very clean, so I wouldn't recommend walking around. A 5-minute Grab ride to Robinson Place will get you everything you need: a supermarket, a drugstore, and restaurants. The pool on the 4th floor has a great view and is easy to use as it's not crowded. The breakfast buffet is about average. Intramuros is also about a 5-minute Grab ride away.

Ii need a flat iron then i call from housekeeping dial 5 a girl answered i told her my intention of calling , but she in a sarcastic way she said u can birrow a flat iron only for 30 mins and i just said if only 30 mins maybe later ill borrow then i just hang up after an hour i called again in the housekeeping different girl answered she said akright i will bring it now to your room and the service boy just signed this maam, snd thrn no more i asked the boy after i finished do i need ti call he said no msm just left it outside.. so after i finished i just call the housekeeping the girl said alright i will send somebody yo pick it up until i checkout the flat iron still in our room… how come service person sometimes rude but the ithers are not… i hope that bayview park hotel train well their service attendant specially answering guest in right manner… not to sarcastic and too exaggerated ways…

The location is good, close to Intramuros and the coast. It takes about 10-15 minutes to walk from the station, but it's a nice walk to see the city. There's a large supermarket nearby and a 7-Eleven, which is very convenient. Many of the staff were very kind. Thanks to them, I had a pleasant stay, which really made up for any shortcomings of the hotel. The doorman who opened the door for me every day even stopped an Uber taxi for me at the end and opened the door. He was very pleasant, and I left feeling good. Thank you. Breakfast didn't have a huge variety, but the omelets made fresh every day were delicious, and since it was a buffet, I was able to eat my fill. For this price, there's even a small gym, so I think the cost-performance is good. From here on, I'll list the downsides, but even with those, I still felt it was good value for money (again, thanks to the kind staff). The hotel is old and dusty. My room had no view from the window. The strange doll on the bedside lamp was a mystery (lol). The room was reasonably spacious, and the air conditioning worked great. However, when you remove the key card, everything turns off, so it gets hot again when you go out. There are no amenities at all, so I recommend bringing your own from home. There's no box of tissues either. There's only one roll of toilet paper, so if you use it as tissue, you'll run out. For towels, there's only a bath towel; no face towel. Maybe you can ask the front desk for a toothbrush? The toilet is the kind where you shouldn't flush paper. Please be careful.