So disappointed. We called to book a room specifically because we were hoping to use the hot tub. The person we spoke with confirmed that the hot tub was open and hot, but when we arrived the water was freezing cold. We asked the front desk if they could turn it up but they insisted they could not and also said that it was cold because it was a rainy day. Having a hot tub at home, I know that once you set it to a specific temperature, as long as it’s working, it will stay at that temperature despite rain, snow, etc. They could have been upfront about the hot tub being cold or not working, and we wouldn’t have made a reservation with them. I am appalled by the level of service, and I cannot recommend staying here.