Ryo Kan Ciudad de México

Centrally located with convenient access to attractions and transport. Spacious, well-designed rooms with automated features. Exceptional service but perceived as overpriced. Comfortable tatami room with cloud-like pillows.

its an interesting idea that just doesn't work. Japanese zen managed by non Japanese. there is no common area other than the general area where the entire staff hangs out all day 24/7. it also serves as an echo chamber. regardless of how beautiful the weather is, the breakfast area, only place to be beside your room, gets no air or breezeways whatsoever as it is entirely closed in. when I arrived my room had no toilet paper, a rather basic service for most hotels. no water bottles or easy access to.. apparently the owners are fascinated with high tech, as all window shades light doors function only with it. cute but not functional if you don't share their interest in all things tech. the staff seem like very nice people btw. if you leave the building you cant get back in unless one of them buzzes you in. use this hotel only as a last resort. way overpriced for the what they provide.

This hotel is far away from being relaxing... I call several times before the check-in to confirm my room (suite with bathtub), never answered. When arrived, they didn't have my reservation from ***********... before giving me the room they try to charge me a higher cost than a suite, luckily for me, the credit card terminal didn´t work those days. But the room provided was a regular one... I accepted to spend the night in the regular room and they offered me a small discount due to all the trouble with my reservation and the 1 hour waiting for my room. The beds were comfy and the amenities are ok. Except for the breakfast which was just small pieces of fruit. When I checked out, the credit card terminal issue was still there (my card worked in other places), and the receptionist was not friendly at all or supportive to find another solution... so I offer to make a bank transfer and requested the data for that. They gave me the total amount and the bank account.. and ready the check-out.... but after the half-hour that I leave the hotel, they called me requesting an extra amount of money because they forgot to put the taxes on the total... really? I do not recommend this hotel at all, they look like a nice modern global hotel... but the service is from the 90s with no trained staff, no parking lot, or A/C.