Secret Garden Miami Beach

the room is good and very comfortable. But the staff is very rude. The hotel does not have breakfast. The room was not cleaned. We had one pillow for two people. Towels were not changed. It wastes everything. The service is very bad. I don't recommend it to anyone

The room was clean , however the tv didn’t work there was no blow dryer and we had to ask for towels, there was only one in the room. We tried to check in 12 minutes early and they wouldn’t let us.’check in took 20 minutes and we were the only people checking in.

Staff was not friendly, their “Included” breakfast is literally just toast. You couldn’t get beach towels until 3pm cause they didn’t have enough until they got washed. The chairs on the beach are rusty, heavy chairs that you have to carry to the beach and that’s with an up charge.

It was a weird hotel. Pictures are misleading. Breakfasts was horrible. Coffee and toast and hardboiled eggs that was it. Our room was strange. We only had one towel to share between the two of us. And the shower was in the room. It was an odd place to stay at.

The woman that checked us in could not have been more rude. She could not answer direct questions and made things as difficult as possible. Parking is HORRIBLE. They only have 4 spaces for the entire building AND you have to pay for them! The room has been slightly altered compared to the posted photo but is a beautiful, wide open room. We were very disappointed that the hot tub on our balcony was unusable. The HVAC system in the room needs work. The fan runs 24/7 even if you turn it to auto and the temp is not accurate with the Tstat. (We do HVAC for a living) The room is cold and muggy so it's very hard to sleep comfortably. One of the handles on the two person sink is broken. The bathroom rug in front of the shower needs to be replaced. There are no places to hang towels near the shower. There is no entry rug from the balcony to come back into the room. The closet door is not level so it doesn't stay open. There is no place to sit other than the single vanity chair, so you can't just relax and watch TV. You have to be on the bed. One of the night desk clerks was great! His name is Nick. He was the most helpful person there. We were given a credit for the loss of the hot tub, but for the price we paid to stay in a penthouse, these things are disappointing.

Nice clean room, elevator et closing doors make a lot of noise... and don't expect elaborate breakfast.

It’s like Walmart met target, the rooms are clean. But the check in despite my calling in advance as I arrived late was super slow. The bathroom shelf was falling off, the light in the washroom kept going on every 5 min. The pillows were hard foam, too expensive for what it is. And the breakfast, it’s not breakfast.

In general the stay is great for 1 or 2 nights. The rooms were clean and the service was great. I do want to say that they need to have the internet ready on their tv since it’s already a smart tv and the other thing is the bathroom look like hospital bathroom which rakes away from how nice the room itself was. Other than that the staff was very kind and they really plwased all the needs we had.

Our overall stay was good. Our only complaints would be, Parking options are horrible and climbing into the shower difficult. If you have any disability it would be a no go. Room was clean and cute.