Verified traveler
May 11, 2023
Check-in was tricky:
1) Adress was not correct as it was neighboring house
2) After ringing door you spoke to an agent on the phone that did not speak too good English and only after various attempts (even though doing the pre check-in) the house door was opened for me and then the room door after a while
3) Key card I was not told where to find and it took a while until I found it in the room
Description did not match:
1) No iron available, got only delivered after 5 hours
2) No shower gel and shampoo available, was never delivered even though asked multiple times
Second night was scary:
1) People entered and left the house every 2min, screamed, shouted and slammed doors (not sure who these people were and if they were actually staying in the house or not) - this went on entire night
2) Drilling/screwing activities on top produced further noises entire night and probably caused by same people.
3) People were sleeping outside the rooms in the hallway and on the stairs inside the house.
4) Next morning I got out of room and 2-3 people were still laying there. Overall, a super scary experience and was worried for my stuff but in the end nothing got stolen.
5) I informed/alerted about this experience and never got back any kind of reply
Overall, super unprofessional handling of all points mentioned above with huge lack of communication and providing comfort. I will not stay here ever again!