Sentrim Castle Royal Hotel

Sentrim Castle Royal Hotel Reviews

Sentrim Castle Royal Hotel

WMPC+X2F, Mombasa, 00100, KenyaView Hotel Details
Sentrim Castle Royal Hotel
Sentrim Castle Royal HotelSentrim Castle Royal HotelSentrim Castle Royal Hotel
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Sentrim Castle Royal Hotel Guest Reviews

4.1/5
Very Good
45 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(45)
Positive reviews(45)
Reviews with photos/video(2)
Guest User
Standard Twin Room
Stayed in Jun 2024
Business travellers
2 review
4.7/5
Amazing
Posted on Jun 30, 2024
It was a great place to stay in! Very friendly staff and good location! However, the internet might be very slow in the room so you might have to come out to the front to use it
Baixianduguhuanghou
Standard Triple Room
Stayed in Oct 2024
Family
22 review
4.5/5
Great
Posted on Oct 6, 2024
The food in the restaurant on the first floor is very good, but you need to be a little patient. The triple room is very spacious and the location is very friendly for visiting the old town the next day.
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Amaerfeibuhuatiemuer
Standard Double Room
Stayed in Aug 2024
Business travellers
51 review
4.0/5
Very Good
Posted on Aug 17, 2024
Facilities: Good Sanitation: Good Environment: Good Service: Good The hotel is located in the city center and seems to have just been renovated.
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Guest User
Standard Double Room
Stayed in Sep 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Sep 11, 2024
The waiter was very nice
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Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 9, 2024
the food was good 👍 and i got a nice service from staff , good internet.. Thanks to cheff Dickson , thanks to lucy kimani was happy, good service at our conference hall, kibokoni. Also, the white color makes the hotel looks beautiful. thanks rahimu rahimu, great job you do. we are happy how you welcome us in your hotel. may God bless you . everything is great 👍👌☺️
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 19, 2024
I held one of our meetings there recently and the hospitality I received was top-notch. The staff are very hospitable and warm, attention to detail and the facilities impeccable. If you find yourself in Mombasa, Castle Royal will give you a homely experience.
Guest User
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 10, 2024
I had an excellent stay, complemented by outstanding service. The staff are highly professional and responded promptly to any concerns. As a lactating mother on a business trip, I was especially grateful for the provision of a fridge to store my milk, which made my stay more comfortable. The food was exceptional, and the central location within the CBD makes it incredibly convenient for business travelers.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 27, 2024
I loved my stay at the hotel, from its location, to the food and the excellent staff. I loved the renovated rooms and personalized service I got while I was there. I would definitely recommend the place anytime and I look forward to going back again.
Eve O
Stayed in Aug 2024
Business travellers
5.0/5
Outstanding
Posted on Aug 16, 2024
The services were good all through, the rooms clean and the meals yummy .Devine Akinyi was very Helpful.Will definately come back for more experince...........................................................................
Response from Property: Dear Eve, Thank you for your kind words and wonderful review. We’re delighted to hear that you enjoyed our personalized service, clean rooms, and delicious meals. We look forward to welcoming you back for another great experience.
joel m
Stayed in Aug 2024
Business travellers
4.0/5
Very Good
Posted on Aug 13, 2024
Very conveniently located, good ambience and great staff. Lovely for business visits...... I like the stay and convinience it offreed to access the city of Mombasa. ...... The fish fillet was awesome It's a must visit .........see you next time....
Response from Property: Dear Joel, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, ambience, and great team players. It’s fantastic that you found our hotel perfect for business visits in Mombasa. We’re glad you loved the fish fillet too! We look forward to welcoming you back for another wonderful experience.
Jakob S
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 13, 2024
Thank you chef Nuru for the wonderful suaheli dishes (coconut beans / maharagwe ya nazi)! Breakfast is abundant and rooms are spacious. It is central in Mombasa. Only the bathrooms are not well cleaned and the sanitary infrastructure is a bit old.
Response from Property: Dear Jakob, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our Swahili dishes prepared by Chef Nuru and that you found our Breakfast and rooms to your liking. We appreciate your feedback regarding the bathrooms and sanitary infrastructure. Please know that we are actively working on improvements to ensure a more comfortable stay for our guests. We look forward to welcoming you back on your next visit to Mombasa.
janetoliver72
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 12, 2024
Lovely staff! They were very polite and welcoming. Very helpful with advice! First air con sleep all trip so that was welcome. Colonial style hotel which was nice to stay in a bit of history. Don't get room overlooking main road as it is very noisy. Food in restaurant not that great but good price.
Response from Property: Dear Janetoliver72, Thank you for your thoughtful review. We are glad that our staff made you feel welcome and that you appreciated the historical charm of our hotel. I noticed your comment about the food in the restaurant, and i would like to understand more about your experience so that we can make the necessary improvements. If you would not mind sharing more details about what didn't meet your expectations, it would greatly help us in reviewing our offerings. You can reach me on nafisa.sayed@sentrim-hotels.com We truly value your feedback and hope to welcome you back for an even better experience in the future.
Lungile S
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 8, 2024
We came into the hotel on a return visit but without a booking. The process from start to finish was very professional. The check-in was quick and friendly. We also had supper which was exceptionally good. The Mutton Rogan Josh is a must have. The waiter Omar and waitress Margaret were both extremely friendly, professional and quick. All round a great stop over.
Response from Property: Dear Lungile, Thank you for your lovely review about Sentrim Castle Royal. We are delighted that you will have special memories of your seamless welcome and excellent service. Our entire team will be so proud to read your comments. We eagerly await your next visit. Thank you for choosing us for your stay in Mombasa, and we promise to continue delivering the exceptional service you’ve come to expect!
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 3, 2024
the food is exquisite the chefs are very friendly Shout outs to chef Jack and Teddy for the live station cooking . I enjoyed the egg dishes omelettes and pancakes.i also enjoyed the swahili dishes from the buffet i couldnt get enough surely a place to visit twice.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 3, 2024
This is the most epic place have ever been .....it is a friendly environment and for the three days have been there have really enjoyed and felt like home The rooms are very spacious and very comfy beds , the restaurant was my favorite place let me call it my happy place I received the best service from Mercy Wanjiko very patient , polite , humble and her smile says a lot about her The meals were the best made by Chef Jack and Chef Nuru especially the swahili dishes the were scrumptious. castle royal is the best place to be