Yamagata City Mountain view Hotels

Extremely nice staffs in the hotel, although some staffs can’t speak fluent English, there’s no problem in communicating as they are very willing to understand the customer by using translator. Breakfast and dinner were fantastic Japanese meals with no repeated dishes. Hotel room was spacious and clean. Hotel will drive you in and out to cater your itinerary! Wish I could’ve stayed longer!

The customer service of the clerk was very good and I had a good time talking. (Where to go from now on, what is delicious there, etc.) In addition, the Japanese atmosphere of the room and the tranquility around me were impressive. I can sleep very comfortably ．

The food was delicious and the staff were very friendly and always smiling. I was very impressed.

The hotel has a Showa-era feel. There's no elevator, so you have to carry your luggage up yourself, thankfully it's only on the second floor. There are six private baths that can be booked in advance, and you can use them freely after 9 pm as long as no one is there – it's fantastic! After soaking in the hot springs, they even give you complimentary milk. Dinner was Yamagata beef shabu-shabu, which was delicious. I'd definitely stay here again next time I'm in Zao!

Overall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.

After arriving at the bus stop, I found out that there are no taxis in the Zao Onsen area in the summer. I was in a pinch, so I called the inn and they arranged a free shuttle, which was very helpful! As soon as I got off the bus, a staff member greeted me with a smile and quickly carried my luggage into the inn. Once I arrived, all the staff were very polite and pleasant, leaving a very good impression! The man at the front desk was especially kind and warm, and his soft Yamagata accent was very soothing. The hot spring water temperature and quality were excellent, and the open-air bath allowed me to relax and unwind while feeling the nature. It was also very convenient to be able to watch YouTube and Netflix on the TV in my room. There was an event going on, so the menu was different from usual, but the food was excellent. Everything was delicious, and I was especially impressed by the large selection of fresh vegetables and the many options available, including one that catered to vegetarians and vegans! Overall, it was a wonderful inn, but there were some disappointments. Even though the room was renovated and comfortable, the unit bath was quite old and dated. Also, while soaking in the smaller of the two large (small) baths, the bath was so small that body soap and shampoo from people washing their bodies and hair kept getting into the hot spring, which was very unpleasant. It's a real shame to have such a wonderful hot spring bath only to be soaked in dirty water and soaps constantly seeping in. 😢 I really wish this smaller bath would be a private bath where only those who have thoroughly washed themselves in the larger large bath could enjoy a leisurely soak, eliminating the body soap and shampoo.

In addition to the room is a little smaller, but the bunk beds are OK, there is nothing wrong with it, the staff inside are very warm, there are dogs, friendly to children