Clean appearance from the entrance, through the corridors, elevator, and the room itself. The bed was clean and comfortable. Both front desk staff members (evening and next morning) were very nice. I chose to stay here for two reasons: 1) I read good reviews previous guests had written; 2) I saw that Sonesta management replied to each review to thank the reviewer, comment on the reviewer's topics, and to address any poor experience the reviewer noted (and apparently I didn't see any poor experience that would make me not want to stay here). My family and I had a very nice stay and would certainly stay here again.