2 Chome-3-11 Matsuyama, Naha City, Okinawa Prefecture, 900-0032, JapanView Hotel Details
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ESTINATE HOTEL NAHA Guest Reviews
4.3/5
Very Good
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(52)
Positive reviews(50)
Reviews with photos/video(14)
Awesome stay(17)
Friendly owner(12)
Clean and tidy(11)
Delicious breakfast(10)
Great location(8)
Negative reviews(2)
Guest User
Ryukyu Modern Loft Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Everything is perfect.Great room with everything you need.Friendly and helpful staff.Highly recommend!
Response from Property: Thank you for choosing our hotel.We are glad to hear that you had a pleasant stay during your stay.We are glad that you strongly recommended us!Please come back to ESTINATE when you are in Okinawa again.Our entire staff is looking forward to seeing you.Thank you very much for your time.ESTINATE HOTEL
Guest User
Okinawan Modern King Room
Stayed in Jun 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Highly recommended - location, room, service, breakfast all really good.
Would stay here again if visiting Okinawa in future.
Response from Property: Thank you for choosing our hotel.We are glad to hear that you had a pleasant stay with us during your stay.We are located in a convenient place for sightseeing,Please come back again.Thank you for taking time out of your busy schedule to write us.ESTINATE HOTEL
Steve Takehiko
Standard Single Room
Stayed in Jan 2024
Solo travellers
207 review
4.0/5
Very Good
Posted on Jan 24, 2024
Overall is very good…lucky I caught that bed bug before I deep sleep…
Response from Property: Thank you for choosing our hotel. We are very sorry to hear that you caught an insect during your stay, and we apologize for any discomfort this may have caused you.We hope you will come back again.Thank you for taking the time to write to us.ESTINATE HOTEL
TimNL
Standard Single Room
Stayed in May 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
I (solo traveller) have really enjoyed my stay at Estinate Hotel. Its perfectly located (close to Miebashi Station & Naha city centre). The room was perfect and very clean. The hotel itself has a lovely lounge & terrace where you can enjoy the amazing breakfast in the morning and enjoy the free draft beers late afternoon. The best part of this hotel is the staff, who are welcoming, friendly and helpful! I hope to come back one day to Okinawa and if I do, I will definitely come back to this hotel!
Response from Property: Thank you for choosing our hotel.
We are glad to hear that you had a pleasant stay with us during your stay.
We are honored to hear your compliments about our staff.
We are glad you liked our restaurant and free beer.
Please come back to ESTINATE HOTEL when you are in Okinawa again.
All of us at ESTINATE HOTEL look forward to welcoming you again.
ESTINATE HOTEL
Robkitti
Okinawan Modern Double Room
Stayed in Jun 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Jun 25, 2024
Overall is really great especially the price is reasonable.
Response from Property: Thank you for choosing our hotel.We are pleased that you found our cosmopolitan atmosphere to be very comfortable.We look forward to welcoming you again!Thank you very much for your time.ESTINATE HOTEL
Noccy Squid
Okinawan Modern King Room
Stayed in Dec 2023
Solo travellers
15 review
5.0/5
Outstanding
Posted on Jan 1, 2024
This boutique hotel has a lot of character! A cute Mexican restaurant/bar is embedded in the reception area which provides a nice opportunity to mingle with other travelers. There are lots of cute design details and pops of color in the room which made it special compared to a standard hotel. Reception staff very friendly, breakfast was filling and tasty. Would definitely recommend for a stay in Naha, close to the main areas and super close to the ferry terminal too (500 m approx).
Response from Property: Thank you for choosing our hotel.We hope you had a pleasant stay with us during your stay.We are glad you liked our rooms and restaurant!As you mentioned, we are confident in the good location of our hotel.It is only a 10-minute walk to Kokusai-dori Avenue, a short distance to the bus stop and ferry terminal, and a 15-minute cab ride to the airport.We think it is a good location for sightseeing,If you have a chance to visit Okinawa again, please come again. Our staff looks forward to seeing you again.Thank you very much for taking the time in your busy schedule to write this message.ESTINATE HOTEL
Guest User
Standard Single Room
Stayed in Dec 2023
Solo travellers
5 review
4.0/5
Very Good
Posted on Dec 21, 2023
Nice hotel in a good location. They don’t provide water but free beer for an hour. However, I would recommend staying clear of that offer. I tried it and the experience was not good. The waitress gave me a food menu with it in such a manner that I felt compelled to ask if I was required to order anything. She denied but when I said I wasn’t hungry, I saw her pulling a face when she walked away. Felt like a scam. I never went there again and overall, it really made me feel uncomfortable there. So, the hotel is good but the restaurant might not be the best experience.
Response from Property: Thank you for choosing our hotel. We are very sorry that we made you feel uncomfortable even though you came to our free beer, which is available only for our guests. We would like to serve you again with all the staff's awareness together again, and we hope to see you again if you would like. Thank you for your valuable feedback.
We look forward to seeing you again.
Have a happy New Year!
ESTINATE HOTEL
Guest User
Okinawan Modern Double Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very good
Response from Property: Thank you for choosing our hotel.We are glad to hear your good comments.Summer is in full swing in Okinawa, and the days are getting hotter every day, how are you doing?Please take care of yourself.We look forward to welcoming you again!Thank you very much for your time.ESTINATE HOTEL
艾文看世界
Standard Double Room
Stayed in Oct 2024
Family
16 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Overall, everything is good, the breakfast is delicious, and the staff's service attitude is very good.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. We are glad to hear that you had a great time during your stay. We're glad you enjoyed our staff and breakfast! We were very touched that you said everything was fine. We hope to see you again! Thank you for taking time out of your busy schedule to write to us. ESTINATE HOTEL
ひまりこ
Standard Single Room
Stayed in Sep 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Sep 17, 2024
This is my third time staying here.
The location is great, about a 7-minute walk from Miebashi Station and within walking distance of Kokusai-dori.
The rooms are not large, but they are clean.
The breakfast is delicious, so I recommend booking a room with breakfast included if you're staying in Naha.
Original TextTranslated by Google
6/7
Response from Property: Thank you very much for using our hotel. We are glad that you had a comfortable stay. We are very happy to hear that this was your third time using our hotel! We are relieved to hear that you enjoyed the convenient location and the breakfast. Please come again! Thank you for taking the time to post your review despite your busy schedule. ESTINATE HOTEL
Zihong
Standard Single Room
Stayed in Sep 2024
Solo travellers
11 review
2.0/5
Posted on Oct 6, 2024
The front desk service attitude is super bad
Can't communicate smoothly in English at the front desk
and not clean
Just a change of supplies
Extremely bad!
rotten!
Original TextTranslated by Google
Response from Property: 感謝您選擇我們的酒店。非常抱歉,我們未能在您入住期間為您提供舒適的環境。感謝您的寶貴意見,感謝您在百忙之中給我們寫信。ESTINATE酒店
どらかず
Standard Double Room
Stayed in Jul 2024
Couples
5 review
4.7/5
Amazing
Posted on Jul 22, 2024
I stayed here to attend a friend's wedding. I chose the plan that included breakfast. The breakfast was delicious, filling, and very satisfying, with four options to choose from, including taco rice and pancakes. It was about a 5-minute walk from the monorail station, and there was a convenience store nearby, so the location was good.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel. Congratulations on coming to Okinawa for your friend's wedding. We are also pleased to hear that you enjoyed the breakfast. As you mentioned, we are confident in the excellent location! The monorail station, bus stop, ferry terminal, and Kokusai Street are all within walking distance, and the airport is about a 15-minute taxi ride away. The location is very convenient for sightseeing, so please come back to ESTINATE HOTEL the next time you visit Okinawa. All our staff look forward to welcoming you back. Thank you for taking the time to post this during your busy schedule. ESTINATE HOTEL
RLoveT
Standard Double Room
Stayed in Jun 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on Jul 9, 2024
This is my first time staying at this hotel. You can walk directly from the airport to the Naha Airport Light Rail Station. Take the train and get off at 8 Mieibashi and then walk for about 8 minutes to reach the hotel. On the left side of the lobby is the bar counter, which is also the check-in counter. In the middle is the restaurant, and on the right is the elevator, so you can see them all at a glance. I booked a double bed room this time. The room is comfortable and spacious. However, the bathroom is too narrow, the door frame is too high, and the bathtub is very deep, so you have to pay extra attention when entering and taking a shower. In addition, there are some marks on the walls and desks of the room, and the shower curtain in the bathroom. There are also some unscrupulous hotels, but generally speaking, one person can book this hotel. If two people are traveling together, they should consider it! The hotel breakfast is paid with QR code, but the price and menu are different. The staff's answer is wrong, I hope the hotel can correct it.
Original TextTranslated by Google
6/8
Response from Property: Thank you for choosing our hotel. We are glad to hear that you had a great time during your stay. Regarding the bathroom issues you mentioned, we sincerely apologize for the inconvenience caused to you. The hotel building is compact, so it is difficult to improve it, but we will continue to provide you with a more comfortable space, so please come again. We look forward to seeing you soon! Thank you for taking time out of your busy schedule to write to us. ESTINATE HOTEL
Rallying
Standard Single Room
Stayed in May 2024
Solo travellers
2 review
4.0/5
Very Good
Posted on May 24, 2024
The address is convenient, close to Mireibashi Station, 5-10 minutes walk to Kokusai Street, and you can also walk to Namino Palace. There are also convenience stores nearby, and there are many restaurants. Unfortunately, the bathroom is relatively small, and parking is 1200jpy per night.5 - There will be free beer at 6 o'clock
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. We are glad to hear that you had a great time during your stay.
Do you like our free beer?
As you mentioned, we are proud of our location!
We believe you will find this a convenient place to visit.
Thank you for taking time out of your busy schedule to write to us.
We look forward to your visit again.
ESTINATE HOTEL
Blessing0826
Stayed in Apr 2024
Family
9 review
3.5/5
Posted on Apr 8, 2024
It was clean and there were no major inconveniences, but I was embarrassed because there was no water or amenities in the room. I had to get it from the first floor and take it with me. However, they didn't tell me anything when I checked in, so I thought they didn't provide water.
It was a bit inconvenient because the bathroom was much higher than the room. I don't know if it's the same in other rooms. I'm a little scared that I'll wake up and fall while going to the bathroom.
Of course, there was a tsunami warning, and because of that, they didn't clean my room, which made me feel a little uncomfortable. It would have been nice to have things like water and towels changed, but it was a bit inconvenient to have to go downstairs and ask for them.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel. I heard there was a tsunami warning during my stay, but I'm glad there was no damage. I also criticized the cleaning staff and had to go home just in case, so I am very sorry for the lack of consideration such as changing towels. We apologize for any inconvenience this may cause.
In cases where there are no amenities in the room, only the minimum amenities are provided in the room in accordance with SDGs. I would be grateful if you could understand my situation.
Thank you for your valuable feedback despite your busy schedule.
We look forward to your next visit!
ESTINATE HOTEL