Guest User
May 6, 2024
The environment is great. The attitude of the front desk staff was very bad. No one answered or greeted me when I arrived at the hotel door. I took the initiative to go up and ask about check-in. On the second night of my stay, when I came back from outside, there was a building block table in the hall, and the children went there to play. The children wanted to drink water during the trip, and all we brought with us was boiled water in a thermos cup, so we asked the front desk for a piece of water to warm the water for the children. Then the front desk said that there was a charge, and then said that this bottle would be given to me. They also asked me to register my room number. Since the child was anxious to drink water, I ignored him. After playing in the lobby and going to the room, my husband asked again if there was water? I want to bring two bottles to boil water to make milk powder for my children. The front desk told me that I had to pay, but I made a phone call when I arrived at the room on the first day I checked in. The room originally had 4 bottles of water, and 4 more bottles could be provided. And I have two rooms. Asking for a bottle of water at the front desk really ruined the check-in experience. The attitude of the front desk was really bad. The rest is fine. The kind where no one greets you when you leave the store. Then there is the indoor children's paradise. It is said that you can enter by swiping the room card, but we failed to swipe it several times. My children wanted to play, so I called the hotel in advance to ask them to open the door and turn on the air conditioning and ventilation, otherwise the smell would be very strong. As a result, the door didn't open 10 minutes later. Because it was raining, we waited at the door for a while, but no one came. So I went to the front desk. The front desk said that the waiter was busy and had to wait for a while. I asked that only she could open it. Later, another waiter at the front desk went to open the door. There is a five-star environment, but it is not as good as the service of a fast hotel.
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