Ok so I gave this five stars overall even though the individual categories weren’t five stars. We used this hotel because we arrived very late and didn’t want to drive to La Fortuna at night. We are a family of five. They met us at the airport with a private shuttle at midnight and brought us to the front desk of the hotel. The night manager was super nice and got us right into our room. We had three beds in there and didn’t need a second room which was awesome. The free breakfast was really great with rice and beans, eggs, cereal, fruit, toast, juice and coffee. They even called us a cab in the morning to take us to the car rental place. Would absolutely stay here again!