Aloft Nashville West End

the ac unit in room was defective and I reported it to front desk after the first night, they said they would have it checked out. I offered them to switch our rooms but they said let them check it out first. They either did not check it or just didn't do anything about it because it was still 74 degrees in the room with the a/c set at 68 and on cool mode. Coudln't sleep either night it was so hot in the room.

We had a great stay! The property was very clean, our room was nice and roomy. There is a great Italian restaurant within walking distance, it was delicious! Would stay here again!

This was a good location and convenient. There were several restaurant options nearby. The beds were comfy and the shower pressure was on point.

Older hotel but fairly well kept. Hot water took a very long time to get hot, approximately 10 minutes but the morning we checked out, one of the water tanks burst so was probably related to that. Room was right next to elevators and there was no sound buffer.

Rooms were nice and the bedding was very comfy. You definitely lack on parking convenience and your staff could be more accommodating and friendlier. Overall stay was good.

First, I want to say that both women who assisted us, one with check-in and the other with check-out, were very helpful and professional! However, we will not be staying at this property again. Upon check-in we were charged an undisclosed parking fee of $39+tax to park our car on the property overnight. If we were to choose valet, it bumped up to $75. That was a bit of a shock, but after driving all day my daughter and I just wanted to call it a night. She was very excited to see the views from the rooftop, which online is well lit. We took the stairs (she isn't a fan of elevators) and were very concerned about blood on the sign in the stairwell leading to the 8th floor and then walking out on a dark patio area. We did search around for a light to turn on but were unable to find a way to light the area, so we retreated to our room. The room smelled strongly and had an ozone machine running in it. We laid on the bed a few minutes and my daughter began complaining of a headache the smell was so strong. A google search also revealed that you cannot be in the same room while an ozone machine is running :( The lady working the front desk was very sweet, apologized for the smell and the ozone machine that was "not supposed to be left in there", and put us in a new room. Unfortunately, we did not have hot water to shower with in the morning, and the grab-and-go breakfast was an offering of overpriced, disappointing choices.

Place was a good location from Vanderbilt (less than a mile) and Broadway bars (1 mile but walkable) the room was big and clean. The walls are paper thin so did hear people next door every night but not the worst. 4 out of 5. Solid stay overall

Staff was not prepared to answer questions about a discount for using Aloft properties. We came from the Aloft in Louisville, Kentucky and they were able to help us with a free breakfast so easily and accommodated any request. The hotel in Nashville cost way more but was completely inferior to the Louisville, Kentucky one.