Motto by Hilton New York City Times Square Guest Reviews
8.5/10
Very Good
307 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.0
Service8.1
Cleanliness9.0
Filter by:
Sort by:
All reviews(307)
Positive reviews(295)
Reviews with photos/video(65)
Clean and tidy(52)
Friendly staff(41)
Small room size(29)
Convenient location(29)
Easy to get around(25)
Great value for money(15)
Located in the city centre(12)
Well designed(9)
Negative reviews(12)
Guest User
Bunk Beds 1 Twin Bed Over 1 Queen Bed
Stayed in Mar 2025
Family
4 review
9.5/10
Amazing
Posted on Apr 11, 2025
It is such a good location to help our short trip to New York! The check in check out process was easy and the price is really reasonable. It's close to everything and the breakfast was delicious. It has countless shops and restaurants, also close to multiple subway and bus stops. The room is small but has everything. It is really clean and has everything you need (e.g. shampoo, conditioner, lotions, hair dryer etc). Highly recommend for budget travellers. If you have kids who need space then this is not for you. The aircon is a bit noisy and the next door tenant had a alarm set that also wakes me up. They do have earplugs for you though.
Guest User
Flex Room With Wall Bed
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 13, 2025
It is a very good experience! The room is comfortable. Everything is very nice.
ERYKAEMILIA
Queen Room
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 9, 2025
It was Perfect!!!! Thank you so much ❤️
Mbulan
Queen Room
Stayed in Sep 2024
Travel with friends
6 review
8.5/10
Very Good
Posted on Oct 21, 2024
Overall it was an excellent experience, location wise very accessible to one of the popular tourist spots.
Guest User
Queen Room with City View
Stayed in Mar 2025
Solo travellers
3 review
6.0/10
Posted on Apr 17, 2025
The staffs were very unhelpful and unfriendly; they had an attitude and were reluctant to answer questions with displaying negative body language.
Guest User
Flex Room with Wall Bed City View
Stayed in Sep 2024
Couples
1 review
6.5/10
Posted on Oct 12, 2024
The location is 100% good for tourist, very centred and surrounded with a lot of great restaurants!
However the room wasn’t that clean as i found a false lashes beside the sink which is definitely not mine. I told them about this and the housekeeper came to check but that’s it, no feedback or follow up. They even forgot the replace the duvet cover for us … I would say the room offer no amenities.
The staff was fairly friendly. In general it was just a so so hotel.
Anonymous User
Bunk Beds 1 Twin Bed Over 1 Queen City View
Stayed in Aug 2024
Family
24 review
10.0/10
Outstanding
Posted on Oct 25, 2024
Location is perfect! Reasoanble price. Room is small but new and clean. Supermarket , Shopping area, Broadway and many restaurants are near hotel. We will go back to stay here again next time.
Guest User
Queen Room with City View
Stayed in Feb 2025
Other
1 review
9.0/10
Great
Posted on Apr 14, 2025
When we get in , they took 150$ as a deposit and tell us we gonna have money back in 2-3 days , still waiting, I tried call the manager, no unswerving (
Raul Ruiz Respuela
Flex Room With Wall Bed
Stayed in Feb 2025
Business travellers
13 review
10.0/10
Outstanding
Posted on Apr 5, 2025
The hotel has a perfect location in a great area in Manhattan, just on Times Square. The rooms are tiny but new and confortable, it is a good value for money all in all considering location in Manhattan. Highly recommended, i will definitely be back soon again!.
Guest User
Bunk Beds 1 Twin Bed Over 1 Queen City View
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on Apr 11, 2025
It was a great place in terms of location, friends staff . The only issue was the room too small
Anonymous User
Flex Room With Wall Bed
Stayed in Jul 2024
Travel with friends
3 review
8.5/10
Very Good
Posted on Aug 6, 2024
The room quite small, but clean. The staff are friendly. The location really close to Times Square, an easy to go hangout to the downtown.
SabyA
Flex Room With Wall Bed
Stayed in Jul 2024
Solo travellers
65 review
9.5/10
Amazing
Posted on Sep 4, 2024
Good place to stay good location
Booked when i needed to stay in NY for one day
Francis
Queen Room with City View
Stayed in Dec 2024
Business travellers
8 review
8.5/10
Very Good
Posted on Feb 13, 2025
Fantastic Location. Tidy and cosy room, everything that I needed. Service during check in and check out was sub par. There is a long queue during peak hours, staff was unfriendly and kept missing my back to back reservations.
湯米涼粉
Queen Room
Stayed in Jul 2024
Solo travellers
24 review
10.0/10
Outstanding
Posted on Aug 3, 2024
Enjoyable. Compact but with everything you need. Very clean. The only complaint is the additional destination fee.
Joanne Sheppard
Queen Room
Stayed in Jun 2024
Couples
5 review
8.0/10
Very Good
Posted on Jul 16, 2024
A decent hotel with good amenities in Times Square. You get what you pay for (bed and bathroom all in the same room, ok service from the staff, ok toiletries) but I would really recommend it for the price.
If you’ve stayed at any of the Hiltons before, you know you can expect a certain standard from any of their hotels and this one is no different.