Moon Hotel Brooklyn

My recent stay at Moon Hotel Brooklyn was a disappointing and frustrating experience that I feel compelled to share, as an international traveler from Japan with limited English proficiency. Upon checking in, I immediately noticed that the heater in my room was not working, leaving the space uncomfortably cold. As someone who struggles with English, communicating this issue to the staff was challenging, but I made an effort to express my concerns. To compound my discomfort, there was no hot water when I attempted to shower. This was particularly distressing after a long day of travel. I expected a basic level of comfort and amenities, but Moon Hotel Brooklyn failed to meet even these modest standards. Upon returning home, I took the initiative to call the hotel and voice my concerns. To my dismay, I was told that I had to email the manager, Andy, to address my issues. I promptly sent an email on January 5, 2024, detailing the problems I had encountered during my stay. Unfortunately, my efforts to communicate my concerns were met with silence. After waiting several weeks for a response, I decided to take matters into my own hands and called Moon Hotel Brooklyn once again. When I finally spoke with Manager Andy, he shockingly claimed that he had never received my email. Frustrated, I provided him with the exact time and date of my email, and suddenly, he conveniently found it. Despite acknowledging the issues I faced, he callously informed me that there was nothing he could

Cleaning crew has no experience taking advantage of new hotel so they think they could get away with not cleaning front desk. Not rude, but not professional bed sheets were not changed just were folded and made. Also do not use the body wash and shampoo provided in the bathroom I think they accidentally put concrete acid in it, it burns no Wi-Fi hotel has great potential. It is brand new, but they need to find somebody with experience.

This place is nothing like pics. Dangerous part of town, rooms are so small you can barely move around, bathroom could barely shut the door without getting in the shower to do so. So disappointed, I nearly shelled out for a hotel in another part of town, but this was too expensive, so I reluctantly stayed. No hotel lobby, attendant behind bullet proof glass.

Great for the price and it's either brand new or just completely remodeled with new everything

Good place to stay at

It is so noisy.