Verified traveler
September 19, 2023
I’ve stayed in many hotels around the world, and have never quite had an experience like this one. The check-in was very strange and the person assisting us eventually got us to our room… upon opening the door for us and letting me INTO THE ROOM we all realized someone else was clearly already staying in there, and thank goodness they weren’t there to be walked in on. After that he scrambled very awkwardly and left us in the hallway and ran back to a different building to check keys. The safety was absolutely nonexistent and we felt super uncomfortable with the situation. Then he returned, very awkward and scrambling stating that he had a new room for us that he “didn’t think anyone would be in”. He first looked through the window to the room and then muttered that he was pretty sure no one was in there, before opening the door for us. No one was in there but the room itself wasn’t what we paid for but the whole exchange was so uncomfortable, and Newport mostly sold out, we just dropped our bags in. The room was absolutely gross. They didn’t clean out the fridge and the shower had only one door and the towels and bed sheets all seemed unclean. Without much of a choice we stayed the night but left early in the morning. The check-in, disregard for safety, awkward customer service, and cleanliness were over the top. Wouldn’t recommend this hotel to anyone.