Amanoi

Situated in a UNESCO heritage site, the accommodation boasts stunning views, personalized service, luxurious rooms, and excellent amenities. Guests appreciate the high cleanliness standards and attentive staff.

The service at Amanoi was fantastic, meeting the high standards expected from Aman. However, some issues, particularly the unexpected noise, impacted our stay: Noise Disruption - Most Disappointing Aspect: Our first morning was serene, but on the second day, we were unexpectedly awakened by loud machinery noise from a nearby park as early as 6–7 a.m. The disturbance continued throughout the morning, interrupting even our attempt to rest after breakfast. Many guests travel all the way to Amanoi to find peace and tranquility away from city noise, so this was especially disappointing. Although the hotel eventually offered a small compensation after we raised the issue, it would have been preferable if they had addressed it proactively. Location Issues: The location listed on Trip.com was incorrect, causing our Grab driver to drop us at a different place. The driver then charged extra to get us to the correct location. Accurate location information could prevent this inconvenience for future guests. Limited Dining Options - Lack of Pre-arrival Information: Amanoi has only two dining options, with the BBQ restaurant open to the public only on Saturdays. Unfortunately, this detail wasn’t shared with us beforehand, so we missed the BBQ night and had to dine at the same restaurant both nights. While pre-arrival communications were focused on add-on cost services like transportation and visa fast-tracking, providing essential details such as dining schedules and locations would have greatly enhanced our planning and experience. Language Accessibility: My mother reads only in Chinese, and we were given a Chinese menu only during our final meal out of four. Having this option from the beginning would have significantly improved her dining experience.