The staff was very friendly and knowlegable. The property was beautiful. Our room was spacious, clean and cute. Having two bedrooms and two bathrooms was great, having 2 adults and 4 kids. The kids loved the pools and the arcade. The only thing I didnt like was having to climb 3 stories to our room during a snowstorm. Not the hotels fault it was cold, but an elevator would have been nice. We will definitely be heading back and I will keep recommending this place to friends and family.