Lacol Khao Yai - A Chatrium Collection

Lacol Khao Yai - A Chatrium Collection Reviews

Lacol Khao Yai - A Chatrium Collection

G9PQ+M4H 369 Mu Si, Pak Chong District, ThailandView Hotel Details
Lacol Khao Yai - A Chatrium Collection
Lacol Khao Yai - A Chatrium CollectionLacol Khao Yai - A Chatrium CollectionLacol Khao Yai - A Chatrium Collection
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Lacol Khao Yai - A Chatrium Collection Guest Reviews

4.6/5
Great
98 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(98)
Positive reviews(98)
Reviews with photos/video(53)
Clean and tidy(31)
Great service(31)
Awesome rooms(28)
Delicious breakfast(18)
Loved the view(13)
Classy environment(7)
Large rooms(7)
Convenient location(5)
Guest User
Deluxe Mountain View Twin
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jun 18, 2024
Booked this hotel due to its location to the places we wanted to explore and we previously had a good experience with another Chatrium hotel. However, the service was not that great. There was an issue with the toilet bowl flushing even after an initial check by the staff. We had four pax but only two sets of towels, room slippers etc were given. Despite us calling the front desk about it, the delivery did not come. The restaurant only had a record of two pax purchase of breakfast, before I showed them my payment for four pax. Buffet spread was not fantastic so do not expect a lot.
Guest User
Deluxe Mountain View Twin
Stayed in Apr 2024
Family
1 review
3.5/5
Posted on Apr 12, 2024
The hotel is located in an ideal location whereby you can visit the various tourist attractions and cafe in less than 25 minutes . The hotel breakfast was ok and they have choices. The only downside is that the toilet flushing system was not working well. Overall we had a pleasant stay.
Response from Property: Dear guest,Thank you for your feedback that I will share with the team for improvement. We look forward to an opportunity to welcome you back in the near future.Best regards,Kriengsak HansaGeneral Manager
Kristina
Deluxe Mountain View Twin
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Our stay at Lacol Hotel Khao Yai was truly delightful. From the moment we arrived, the hotel's warm and friendly atmosphere stood out, especially on Children's Day when our daughter was warmly greeted by a clown and received a charming flower balloon. The staff's politeness and helpfulness were remarkable, ensuring a comfortable and pleasant stay for us. The room provided was spacious, clean, and well-equipped with all the necessary amenities, contributing greatly to our overall comfort. But what really took our breath away was the stunning Mountain View from our room, offering a serene and picturesque backdrop that enhanced our experience. Lacol Hotel Khao Yai has left a lasting impression on us with its exceptional service, comfortable accommodations, and beautiful surroundings. We highly recommend it to anyone visiting Khao Yai for a memorable stay.
Response from Property: Dear Khun Kristina,Thank you for your kind words! We're thrilled to hear that your stay at Lacol Hotel Khao Yai was delightful. It's our pleasure to create warm and memorable experiences for our guests, especially on Children's Day. We appreciate your compliments on our staff's politeness and helpfulness, as well as the spacious and well-equipped room. We're delighted that the stunning Mountain View added to your overall comfort. We look forward to welcoming you back for another exceptional stay.Kind regardsThawintorn KanungkidGeneral Manager
Guest User
Deluxe Mountain View Twin
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jun 21, 2024
- Good service, great location and excellent pool. - Run down facilities with poor maintenance and very hard beds. - Bathrooms that have seen much better days! - Toilets that don't flush!
Kai Chieh
Deluxe Mountain View Twin
Stayed in Dec 2023
Family
3 review
4.2/5
Very Good
Posted on Dec 5, 2023
It’s a nice clean hotel. We booked a room with 2 queen size bed. No real time to spend in hotel except for the pool. Breakfast spread was decent, not great.
Response from Property: Dear Khun Kai Chieh,Thank you for your positive feedback! We're delighted to hear that you enjoyed our clean facilities and the comfort of the two queen-size beds. We appreciate your input on the breakfast spread and will use it to enhance our offerings. We hope to welcome you back soon for another pleasant stay!Kind regardsThawintorn KanungkidGeneral Manager
MooNum
Grand Deluxe Pool View Twin
Stayed in Dec 2023
Family
37 review
4.2/5
Very Good
Posted on Dec 5, 2023
The hotel is located in good spotted highlight areas. The hotel is no facilities a lot but it is ok to have B&B.
Response from Property: Dear Khun MooNum,We appreciate your feedback! It's fantastic to hear that you found our hotel's location convenient and well-placed in highlighted areas. While we may not offer extensive facilities, we're thrilled that our bed and breakfast service met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay!Kind regardsThawintorn KanungkidGeneral Manager
Shafiq Rashid
Executive Deluxe Pool View King
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Great spot for our honeymoon. Loved to come by again if i swing pass Khao Yai!
Response from Property: Dear Guest Thank you for your feedback regarding your recent stay at Lacol Khaoyai – A Chatrium Collection.We are delighted to learn you enjoyed your stay with us. At the same time, we are happy to have met your expectationsin service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Thank you for your valued patronage. We look forward to welcoming you back again soon. Yours sincerely,Thawintorn KanungkidGeneral Manager
Rix Travels
Executive Deluxe Mountain View King
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Beautiful hotel surrounded by forest greenery. Great amenities, staff are friendly and efficient. Location is within walking distance of great restaurants and a short drive to the National Park. I will definitely stay here on my next visit to Khao Yai.
windy
Deluxe Mountain View Twin
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 29, 2024
Great room with huge size. It's clean, near the Hokkaido Flower Park, serene. There's great breakfast as well! The only downside of the room is there's no bathtub and only 1 shower head that can't really move (attached to the wall).
Guest User
Grand Deluxe Pool View Twin
Stayed in Mar 2024
Family
12 review
3.7/5
Posted on Apr 2, 2024
The location was outstanding and service was exccelent. I would recommend cleaning the room better because i saw things near my bed that was not supossed to be there like nails and other things
Response from Property: Dear guest,Thank you for your review and feedback that I will forward to the concerned department for improvement. We look forward to an opportunity to welcome you back in the near future.Best regards,Kriengsak HansaGeneral Manager
Irene
Executive Deluxe Mountain View King
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It's a fantastic hotel. Very clean and good location. Highly recommended
Yaninthon
Deluxe Mountain View Twin
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 27, 2023
All good, staff are friendly.
Response from Property: Dear Khun Yaninthon,Thank You for staying with us. We work hard to make our guests happy, and we appreciate your feedback.Yours sincerely,Thawintorn KanungkidGeneral Manager
Karandeep Singh
1-Bedroom Family Suite King
Stayed in Dec 2023
Family
9 review
3.0/5
Posted on Dec 20, 2023
Good room size Not good breakfast Very bad baby crib and baby amenities Room door doesn't lock properly Overall ok but will not return
Response from Property: Dear guest, Thank you for your feedback. We're pleased to hear you found the room size satisfactory. We apologize for any disappointment regarding the breakfast quality and the baby amenities. Your comments about the baby crib and room door have been noted for improvement. We value your input and regret if we fell short of expectations. We hope you reconsider and give us another chance to provide an enhanced experience during a future stay. Your satisfaction is our priority.Kind regardsThawintorn KanungkidGeneral Manager
Xuxun
Deluxe Mountain View Twin
Stayed in Dec 2023
Friends
2 review
3.2/5
Posted on Dec 5, 2023
Disappoint! I paid extra price to book mountain view room. But I got the construction view instead. Very sad to this exp.
Response from Property: Dear Khun Xuxun,I sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and I deeply regret that we fell short of your expectations. Rest assured, we are actively addressing the issue to prevent similar occurrences. Please allow us the opportunity to make it right on your next visit.Kind regardsThawintorn KanungkidGeneral Manager
Wilson
Executive Deluxe Mountain View King
Stayed in Oct 2023
Couples
1 review
4.5/5
Great
Posted on Nov 3, 2023
Hotel was easy to locate. Breakfast is full of choices. Room are extremely big and clean. Enjoy my stay there.
Response from Property: Dear Khun Wilson,Thank You for staying with us. We work hard to make our guests happy, and we appreciate your feedback.Yours sincerely,Thawintorn KanungkidGeneral Manager