Kasa Palo Alto

I had an accident with my period starting early which got on the sheets. They kept the deposit for damage which makes sense but they BANNED me from their hotels for it. So if you have periods you can’t stay at these hotels.

Room was clean but the shower pressure was horrible, it took too long to rinse the shampoo and conditioner out of my shoulder length hair. Other than that everything was fine. Never saw any staff !!

Rooms were a bit dated. Check-in wasn't that difficult (virtual front desk). Beds were wondreful. Price was excellent for the quality

My daughter and I stayed here for 3 nights, while she attended an event at Stanford. The first 2 days/nights were fine. On the 3rd day, we realized we were out of coffee cups and low on toilet paper. Normally, you'd just run down to the front desk for these things. However, with no manned front desk, you have to submit these requests through the website and then wait 2 - 8 hours for what you're missing. That's inconvenient, but if you plan ahead, you should be fine. The deal breaker for us was the (lack of) sound insulation. For our 3rd night, a guest moved in next door to us. She talked on her phone from 9:00pm - 2:00am at (what we assume was) a normal speaking voice. However, we could hear every word. Every. Word. My teenage daughter got to hear our neighbor's sexually explicit conversation, which (apparently) became more graphic in the wee hours, after I fell asleep. My daughter didn't want to disturb my sleep, so she didn't pound on the wall and ask our neighbor to be quieter. That's on us. But, I will never stay here again because I don't want to be in that position. The walls are just too thin.

Location is good to attend ceremonies at Stanford University. The place is clean and nicely decorated. There is no attendant at site so we communicated via phone to ask questions about automatic draft for the incidentals deposit. The biggest drawback of this place was the bed. It was too hard for our likings. This is the second time staying at this address so the bed issue was related to the room 107.

Very clean and well looked after hotel with great mod cons. Stayed one night to get to the parkrun. Mattress was a bit stiff, and was noisy from the road despite our room being towards the back.

My family and i will not be staying here again. Horrible hotel rooms, hard to get into our room, they hold an overpriced $250 security deposit for no reason when other hotels only charge 50$, beds are small, showers are also very small overall horrible experience we do not recommend at all.

The check in process was HORRIBLE. I didn’t realize when booking you had to register online before getting to property since there is NO FRONT DESK. their system was down and wasn’t letting me check in. I called for help, they told me to just keep trying. It took at least 4 different times and several phone calls to help me. Very confusing instructions. I asked for parking during registration but when I got to the property and tried to check in via “virtual front desk” I was told there was no parking available…even though I was literally the only car in the parking lot. Instructions also told me to go to “front desk”. No point of that other than a walk to where the coffee and vending machine was located (they could have saved me the trip and just said that in instructions). Tv didn’t work so well. Worst of all: walls were PAPER THIN. I was awoken by neighbors at 10:30. The “virtual front desk” (my guess is it’s an AI answering the texts) said they got ahold of management and called out neighbors. However our neighbors did NOT quite down and just simply sent the rest of the management calls to voice mail. I could LITERALLT hear every single word of their conversation. It took me about an hour to go back to sleep. I will NEVER EVER stay here again.