Pantelleria Dream Resort

Booked via ******* & it is a total nigh**are this is not a DREAM resort. Got charged FULL reservation in Oct after booking for a June 2024 stay. Said on rules if I cancelled by 6/15/2024 will have full refund: 1. Resort lied and charged full amount of reservation at booking 2. When cancelled still do not have money back and it’s been over a week! Total Credit Card fraud, I would not proceed and/or proceed with extreme caution before booking with this hotel.

Such an amazing hotel. All the staff were great and the owner lorenzo couldn't have been more helpful. We had a great few days at Pantelleria dream hotel. Definitely one of the best places to stay on the island. Thank you! We will be back again hopefully very soon

Amazing location nestled in a beautiful landscape, the staff is super kind and very professional, the owners always present and ready to answer our questions. Rooms very cleaned and spacious. The restaurant has a large array of wines and the food is super delicious

Beautiful location, wonderful infinity pool with a stunning view on the sunshine side of the island, very charming and typical “Dammuso” of Pantelleria for the restart’s guests. Unfortunately staff is not up to par for this kind of resort: young guys not prepared to manage guests that spend more than 400 euros/night: poor English, sometimes rude, listless, unprepared, unfit for such a magic place. By the way owner Mr Lorenzo and his son are extremely kind and professional. Let’s give them a chance… For this reason I rated 4 stars and not 5.

Premise: I stayed at Dream just before the season started (end of May) - so I guess they were still getting everything ready and could cut them some slack for this reason. Still, if the place is open I expect same level of service no matter what time of they year. The location itself is very special. You’ll stay in a Dammuso - typical housing on the Island - with a breathtaking sea view. Rooms are very basic but minimal and cute, and always very clean. However, bathrooms are a bit small and with poor lighting. The real issue for us was service and cleanliness of common areas. When we were there they were having clear staffing issues (I guess pretty common post Covid but still, guests should never be aware of these things), and that so clearly reflected on the level of service provided. I believe it also had to do with inexperienced management. For instance, the pool area was always quite dirty and looked sloppy. Nobody would clean up towels or drinks/food left behind. The pool bathroom was filthy - to the point that I would not use it and walk (quite a long way) to my room instead. I was working remotely and would use common outdoor tables everyday - I had to clean them up myself cause nobody ever did (Pantelleria is a very windy island so outdoor facilities get dirty pretty easily). When we brought this up with staff we were told the lifeguard who was supposed to pick up all these tasks had not arrived yet (??). But nobody would do it in the meantime and they’d instead leave the place dirty. Additionally, breakfast was extremely disappointing. Their breakfast menu on the website does not reflect reality. In addition to the fact that breakfast was presented in a very sloppy way - indoor buffet with very cheap silverware and napkins + food badly placed + often times old fruits - food itself was quite bland. Croissants were not fresh, and they rarely had anything else if not for some bread and coffee cake - while the menu on the website boasts typical desserts, Sicilian brioches etc. You could ask for eggs but that’s it - and coffee quality was poor. All in all, on an island where it is tough to reach spots in general and nothing much is offered, you’d ideally want to be in a hotel that offers all comforts, and this was not it. It was also quite tough to get drinks at the pool bar cause, other than a bartender issue they were having, their pricing for drinks was completely off. They charged us 18€ for one G&T with Hendrick’s gin (which they consider “premium”). While 2 G&Ts with Hendrick’s Gin at the lounge bar down the road (Le Cale) costed us 18€ in total. On a more positive note, the hotel restaurant was very good. Great gourmet food and good selection overall. This is also why we were expecting the same quality for breakfast. But nope, it’s almost like the 2 meals were handled by different restaurants altogether. Overall, I paid a very reasonable price for a week off-season (ish) so these shortcomings notwithstanding it was OK. Howeve

Our experience at the resort was incredible. The staff at the resort was so friendly and welcoming. They were very knowledgeable of the island and it’s history. We loved hearing their stories that they were more than happy to share. Our room or as we learned from them in Italian “Dammusi” was absolutely spotless and featured a beautiful view. Our trip to Pallenteria truly would not have been the same without our stay at the Dream Resort and I can guarantee that it will not disappoint!

My first time in Pallenteria, and I could not have chose a better place to enjoy this Island. I would highly recommend “The Dream” resort. The resort was exceptional all around. Especially the front staff. They went above and beyond to accommodate my trip. Personal thanks to the manager Felipe & the maitre Roberto for exceeding expectations!