The Cove is meant to be the high end property in the collection of hotels at Atlantis. The staff were largely friendly, but spent much of their effort making up for the woeful lack of investment in upkeep around the Atlantis. The place is falling into the ocean.
Check-in: After a lengthy flight, I arrived to find a line about 25 to 30 guests long, literally weaving out the door, trying to check in. There were 7 stations to check in, but only 2 people working those stations. After waiting in line for 45 minutes, when I got to the front, the (very sweet and professional) hotel staffer told me that I did not have to wait in this line, as I could have used the VIP access (would have been good to know). She then walked me over to the VIP access desk, only to discover that (surprise surprise) NOBODY WAS WORKING THERE!
Room: I booked a high floor suite with club access. After the hour ordeal of getting checked in, I was able to access my room. I went into the bathroom and noted that the shower handle looked askew. When I attempted to turn on the shower, no water came out. I went to pick up the phone to call for service, but there was no dial tone. So I went to the other phone in the room, to discover that the “number 2” was locked in place, so I could not actually make a phone call.
That night, as we turned off the lights to go to sleep, I discovered that I had been given the room right by the elevator machinery, which, it turns out, was badly in need of a tune-