Novotel Paris Porte de Versailles Reviews

Response from Property: Dearest Guest,Thank you for your detailed feedback. We apologize that your stay did not fully meet your expectations. Regarding the size of our rooms, they are a minimum of 25m², which is significantly larger than the average size in Paris. For your next stay, we recommend trying our Junior Suites, which not only offer more space but are also equipped with a Marshall speaker, a Nespresso coffee machine, and, for some, even a hammock for the enjoyment of both children and adults.Concerning the in-room amenities, we provide all necessary items upon request at the reception. We have removed them from open service, along with plastic water bottles, as part of our ecological initiative to reduce waste. We have replaced plastic bottles with filtered still and sparkling water fountains. This small gesture helps save 130,000 plastic bottles annually in our hotel alone. Most guests carry their own water bottles, which generally works well for everyone. For those who prefer, we offer carafes or reusable bottles upon request at the reception.We are sorry to hear about your experience at the Rose restaurant, we will lok into this! We appreciate your feedback and will take it into consideration to improve our service. We hope you will give us another chance to provide you with a better experience in the future.Best regards,SélimaGuest Relation Manager

Response from Property: Thank you for sharing your experience. We would like to confirm that your reservation was for a classic room, and minibars are included and complimentary only from the executive category and above. We hope this clears up any confusion and look forward to the opportunity of hosting you again in the future.Sincerely,SélimaGuest Relation Manager

Response from Property: Dear Jo,Thank you for your kind feedback! We're delighted to hear that you found our hotel to be kids-friendly. We always strive to provide the best experience for our guests, and we would love to know what we could have done to make your stay even better. Your feedback is invaluable to us as we continually seek to improve our services.We look forward to welcoming you and your family back soon!Warm regards,SélimaGuest Relation Manager

Response from Property: Dear Guest,We appreciate your positive feedback and are glad you enjoyed your time at our hotel. To help us ensure an even more enjoyable stay in the future, could you provide us with more insights into your visit? Any suggestions on how we could further improve would be invaluable to us. We are committed to refining our services based on our guests' experiences.we look forward to welcoming you backwarmest regardsSélimaGuest Relation Manager

Response from Property: Dear Guest,We are truly grateful for your positive feedback! It's fantastic to hear that our location worked well for you and that you enjoyed our breakfast, facilities, and clean rooms. We're also very pleased that our staff left a great impression and that you appreciated the atmosphere in our lobby.Thank you for staying with us, and we hope to have the opportunity to welcome you again in the near future!Best regards,Sélima Guest Relation Manager

Response from Property: Dear Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed our hotel's modern design and beautiful decor. It’s also wonderful to know that the kids had a great time playing with the arcade games in the lobby – we love to see our little guests having fun!We look forward to welcoming you and your family back for another enjoyable stay.Best regards,SélimaGuest Relation Manager

Response from Property: Dear Andrea,Thank you so much for your fantastic 10/10! We are really happy to know that you enjoyed our new hotel, the comfortable room and the restaurant for breakfast. Our location near the metro and tram is definitely a plus, and we are glad that you found it convenient. We hope to host you again soon!Best regardsSélimaGuest Relation Manager

Response from Property: Dearest Guest,Thank you for sharing your experience. We are happy to know that you found our location convenient for the exhibition and enjoyed the croissants, baguettes, and madeleines at breakfast. We apologize for the delay in cooking the fried eggs due to low heat. We will make adjustments to improve this. We hope to see you again soon.warmest regardsSélimaGuest Relation Manager

Response from Property: Chère Madame, Cher MonsieurMerci de nous avoir fait part de votre ressenti. Nous sommes désolés que certains aspects de votre séjour n'aient pas été à la hauteur de vos attentes.Concernant le Restaurant Pedzouille la Grange, sa décoration et son ambiance iconoclaste sont effectivement assumées : c’est l’identité même du lieu. Nous comprenons cependant que ce style particulier ne plaise pas à tout le monde. C’est pourquoi nous proposons également un restaurant plus classique, Le Rosé, situé au rez-de-chaussée, avec une cuisine maison d’inspiration méridionale.Pour ce qui est du minibar, notre engagement zéro plastique depuis deux ans nous a conduits à retirer les bouteilles d’eau en plastique, évitant ainsi de rejeter près de 130 000 bouteilles par an. Des fontaines à eau sont disponibles à chaque étage, et la majorité de nos clients utilisent leurs propres gourdes. Toutefois, nous proposons des gourdes et des carafes à la réception pour ceux qui le souhaitent.Enfin, pourriez-vous préciser quel service vous avez trouvé manquant, afin que nous puissions mieux comprendre votre insatisfaction et y remédier ?Nous restons à votre disposition.Cordialement,SélimaGuest Relation Manager

Response from Property: Dear Guest,Thank you for sharing your experience!It's great to know that you found our rooms cozy and perfect for relaxation with the extra-large television. While our hotel may not be in the heart of the city, we're conveniently located within a short walk from public transportation hubs, such as the Metro Line 12 and the Tram. With these transit options, guests can explore Paris's main attractions within minutes. Our secluded location provides a peaceful retreat from the city buzz while still offering easy access to all the excitement. We hope to have the pleasure of welcoming you back again soon!warmest regardsSélimaGuest Relation Manager

Response from Property: Dearest Guest,Wow, thank you for your fantastic feedback! We're delighted to hear you enjoyed everything from our breakfast selection to the rooftop dining experience with its amazing view of Paris. It sounds like the grilled fish and roasted potatoes were a hit, too—thank you for appreciating the flavors we aim to deliver!We’re already looking forward to welcoming you again for another exceptional stay.Best wishes,SélimaGuest Relation Manager

Response from Property: Dearest Guest,A big thank you for giving a perfect rating to your stay at our hotel! We are thrilled that you enjoyed your time with us. Your satisfaction is a great source of motivation for our dedicated team. We look forward to welcoming you again on your next trip.SélimaGuest Relation Manager